Primary Details

• Location: Melbourne

• Type: Permanent full time

• Hybrid role Happy to talk flexible working

The Opportunity

Are you a technically skilled professional with a background in finance insolvency or credit riskready to take the next step into a highimpact leadership role Join us as a Service Manager in our Trade Credit Insurance team and help drive innovation improve processes and guide our talented team through complex highvalue claims.

This is an exciting next step for someone who thrives on technical challenge wants to break into or grow within the insurance industry and enjoys leading from the front.

Your new role

• Lead complex highvalue claims acting as the primary escalation point and providing expert guidance on insolvency bad debt and default matters.

• Oversee portfolio workflows ensuring timely accurate processing of claims and maintaining service excellence across the team.

• Drive operational improvements by identifying process gaps and implementing changes to enhance efficiency and reduce risk.

• Coach and support a highperforming team setting clear expectations and leading with a playercoach mindset.

• Collaborate crossfunctionally with underwriting risk and finance teams to align strategy and support business objectives.

• Promote innovation by challenging the status quo embracing technology and contributing to a more modern agile claims function.

• Support succession planning and capability growth mentoring junior team members and helping build future leadership within the function.

About you

Were looking for someone whos not only confident in their technical abilities but who brings maturity sound judgment and a collaborative approach to leadership.

To succeed in this role youll likely bring:

• Strong experience in credit risk debt recovery insolvency or financial services

• Youve likely worked in accounting banking insolvency or a senior commercial finance position and know your way around complex financials

• Exposure to complex commercial or businesstobusiness transactions

• The ability to manage large datasets financial reports and documentation in highpressure scenarios

• Excellent stakeholder management and communication skillsyoull regularly interact with internal teams external advisors and key clients

• A willingness to lead from the front support others and grow the capabilities of the team

• Experience in trade finance bonds or surety is highly regarded but not essential

• Insurance industry experience is desirable but not an essential for this role

Why Join Us

• Be part of a tightknit highperforming team in a growing and specialised part of the insurance market

• Tackle meaningful multimilliondollar claims that have a real impact on Australian and international businesses

• Enjoy a flexible hybrid model with up to 3 days WFH and supportive leadership

• Play a key role in shaping a modern innovative claims function

• A great pathway into the insurance industry for someone from financial services or industry

About QBE

We can never really predict whats around the corner but at QBE were asking the right questions to enable a more resilient future helping those around us build strength and embrace change to their an international insurer thats building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. Were proud to work together and encourage each other enable resilience for our customers our environment our economies and our communities. With more than more than 13000 people working across 27 countries were big enough to make a real impact but small enough to provide a friendly workplace where people are downtoearth passionate and kind.

We believe this is our moment what if it was yours too Your career at QBE lets make it happen!

Benefits

We offer a range of benefits to help provide holistic support for your work life whatever your circumstances. As a QBE employee you will have access to and benefit from:

• Hybrid Working a mix of working from home and in the office to enhance your work/life balance

• Our Thriving at our Best wellbeing program including free holistic wellbeing coaching nutritional confidential counselling financial and legal advice

• 18 weeks genderequal flexible leave for all new parents including paid super

• The ability to maximise retirement savings through voluntary super contributions and company matching

• Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums

• Additional leave and support through QBEs Family Domestic Violence First Responder Network

• Discounts on insurance products car hire hotels goods and services including benefits through our various sports and arts sponsorship partners

Rewards & Recognition

We value our employees experience with us and are proud to have been recognised for the following awards:

• 2021 LinkedIn Top Employer & HRD Employer of Choice

• 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards

• Platinum employer on the Australian Workplace Equality Index (AWEI) the definitive national benchmark on LGBTQI workplace inclusion

• Ranked 3rd place in the AAGE Top Graduate Employers 2024 for medium sized program as voted by graduates

• Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)

• Family First accredited employer since 2021

APPLY NOW and lets make it happen!

Click APPLY to submit your application. Successful applicants will need to complete work rights police and credit checks through our online provider as a condition of employment.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements alternative work arrangements or you would like to connect with one of our networks please contact us at

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