Customer Service Return Lane Agent- South Bend Airport
Customer Service Return Lane Agent- South Bend Airport
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Salary Not Disclosed
1 Vacancy
Job Description
Overview
Enterprise Mobility operates the Enterprise RentACar National Car Rental and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the worlds best and most trusted mobility company.
The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Return Agent. The Return Agent will provide superior friendly efficient service during all aspects of the rental car process as it applies to this position
This pay for this position starts at $16.00/hr plus bonus opportunities!
The schedule for this position is ThursdayMonday: 9:00am6:00pm
This position is located at the South Bend airport at 4647 Progress Dr. South Bend IN
We offer:
- Paid time off
- Employee rental car discounts
- Retirement savings plan including 401k with matching profit sharing
- Health Insurance
- Life Insurance
- Dental Insurance
- Vision Insurance
- Training and development
Responsibilities
We are hiring now for immediate openings. Responsibilities include:
- Greet all customers using prescribed appropriate dialogue as they arrive on the lot.
- Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number date time and turn into lost and found.
- Advise and review rental charges; and provide an accurate receipt to the customer.
- Provide information in a professional and courteous manner regarding transportation to the airport terminal.
- Thank customers using the prescribed dialogue.
- Inquire about service satisfaction and document dissatisfaction.
- Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
- Use of proper statement to determine if vehicle is being returned with full tank of gas.
- Complete a service alert for any mechanical and or body damage communicated by the customers.
- Identify vehicles which are on system hold for turnback time or mileage recall or any other special lock and verify their movement to the proper lot location.
- Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
- Keep lot organized for ease of access and traffic flow.
- Seek to improve job performance through selfassessment skill development training and goal setting
- Maintain a regular and reliable level of attendance and punctuality
- Perform miscellaneous jobrelated duties as assigned
Equal Opportunity Employer/Disability/Veterans
Qualifications
- Must be at least 18 years old
- High School Diploma or G.E.D. required
- Must have a valid drivers license with no more than two moving violations and/or at fault accidents in the past 2 years.
- No drug or alcohol related convictions on driving record inthe past5 years (ie. DUI/DWI).
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
- Must be able to work the schedule listed in the posting
Required Experience:
Unclear Seniority
Employment Type
Full-Time
