Retail Operations Analyst Remote
Retail Operations Analyst Remote
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Job Description
At NRG were bringing the power of energy to people and organizations by putting customers at the center of everything we do. We generate electricity and provide energy solutions and natural gas to millions of customers through our diverse portfolio of retail brands. A Fortune 500 company operating in the United States and Canada NRG delivers innovative solutions while advocating for competitive energy markets and customer choice working towards a sustainable energy future. More information is available at . Connect with NRG on Facebook LinkedIn and follow us on Twitter @nrgenergy.
Summary:
The Operations Analyst works within the Credit Operations team and is responsible for providing analytical and operational support to Accounts Receivable Management. Position will focus on Retail Operations programs requiring support by Credit Operations. Effectively manage the development and implementation of process enhancements. Ensure systems design and functionality matches the organizations business strategies and is clearly communicated to the user groups. Create test scripts and data to facilitate user testing and ensure the enhancement deliverable satisfies the customer group request. Support change communication and coordinate and deliver enduser training.
Essential Duties/Responsibilities:
Personify NRG Power Values
Participate in development and implementation of new processes and tools to streamline workflow
Develop and implement appropriate methods for monitoring analyzing compiling and preparing data for management reports and statistics
Prepare spreadsheets graphics and word documents as required for reporting analysis documentation and presentations
Prepare and/or deliver short presentations for updates findings presentations etc.
Collect data from internal and external sources to facilitate meaningful analysis
Identify root cause of problems and then work on system process training or procedure fixes to prevent issues from occurring
Provide training for new hire onboarding process updates and process refresh training as needed
Create test cases and test system modifications
Represent Credit Operations on crossfunctional initiatives providing sound business decisions and creative recommendations/solutions for system workarounds until program changes and/or enhancements are made to address critical issues
Provide support to the various Canada deregulated energy market and other markets as needed
Participate on the teams Business Continuity Program as an immediate primary participant
Perform other duties as assigned
Education:
Bachelors Degree in Business; other disciplines may be considered depending on experience
Direct and relevant industry experience may substitute for some education requirement
Experience:
Two or more years experience in
operations within energy industry or retail operations in competitive consumer services required
consumer credit strongly preferred
Knowledge of the SAP/CCS system is required
Additional Knowledge Skills and Abilities:
Must be an effective team player
Excellent communications skills both written and verbal
High level of honesty and integrity
Strong work ethic
Strong business and analytical skills and problemsolving skills
Demonstrated high degree of customer and internal client orientation
Strong interpersonal skills with the ability collaborate professionally with other internal teams and external vendors
Able to handle multiple tasks simultaneously
Results oriented
Strong attention to detail
Reporting and presentation skills are required
Committed to meeting very aggressive completion target dates and working overtime if required
Ability to recognize and solve problems quickly sometimes with incomplete information and under tight deadlines and pressure
Handle confidential information in a discrete manner
Proficiency in MS Office (Word Excel Access PowerPoint)
Physical Requirements:
Must be able to sit for extended periods of time view computer screen and use mouse and keyboard
Working Conditions/ Physical Requirements:
Remote position with occasional in office days. Remote work is subject to change
Work Hours: 8:00 AM CST 5:00 PM CST MondayFriday. Work outside of traditional business hours and occasionally more than forty work hours in a week may be required
Reliable internet required
Other occasional travel
Why NRG is a great place to work:
- Great company culture!! Voted as a BEST employer by Forbes
- A competitive total compensation package including annual incentive and/or commission
- Stock Purchase Plan
- Benefits on the first day of employment Medical Dental Vision Life Insurance and Short Term Disability Wellness program etc.
- Companypaid life insurance and disability insurance
- 401 (k) plan to help save for retirement
- Generous PTO plan plus 8 company holidays and 3 floating holidays
- Numerous discounts including electricity discounts on NRG brands
NRG Energy is committed to a drug and alcohol free workplace. To the extent permitted by law and any applicable collective bargaining agreement employees are subject to periodic random drug testing and postaccident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability
EEO is the Law Poster(The poster can be found at Title and/or Salary may be adjusted based on the applicants experience or skills.
Official description on file with Talent.
Required Experience:
IC
Employment Type
Full Time
