Claims Processor - Crop
Claims Processor - Crop
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1 Vacancy
Job Description
Primary Details
Time Type: Full timeWorker Type: EmployeeThe Opportunity: The purpose of this role is to support internal and external customers by responding to claims file inquiries typically low cost and/or low complexity claims escalating issues as necessary maintaining accurate documentation and following established guidelines to ensure alignment with corporate objectives and achieve department success.
Location: Woodland California
Work Arrangement: This role will require 5 days/week in our Woodland CA office while training for the role. The hours for this role are 7:30am4:15pm PST Monday through Thursday and 7:30am12pm PST on Fridays.
The starting salary range for this role is between $23.25/hour and $35.00/hour depending on experience.
Your New Role:
Provide basic claims customer service support by answering inbound calls as needed responding to basic claims file inquiries and escalating issues to appropriate claims staff to contribute to customer satisfaction and effectiveness of service
Assist in low dollar and/or less complex claims handling by gathering and evaluating relevant information mailing claims items maintaining accurate documentation tracking claims files and resolving outstanding issues to ensure alignment with corporate standards and government regulations
Support internal and external customers by processing and balancing check registries understanding claims processes and procedures following established guidelines and identifying opportunities for process improvement to align individual performance with department objectives
Communicate claims file status and details by sharing relevant information with claimants insured parties vendors specialists agents and other employees as needed and verifying data to support delivery of effective customer service
Cultivate claims support skills and knowledge by seeking advice and guidance of peers and participating in crosstraining as required to learn additional processes and increase personal effectiveness
Settle claims as outlined in company policies and procedures
Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value can do people accountability diversity and inclusion flexibility continuous improvement collaboration creativity and fun
Required Education
High School Diploma/GED
Required Experience
1 year relevant experience
Preferred Competencies/Skills
Identify and locate information and facts which are necessary and relevant for the purposes of evaluating a claim
Assume a methodical approach to evaluate situations
Manage and prioritize competing responsibilities concurrently and effectively
Provide personalized and quality service to meet the expectations of internal and external customers
Effectively manage ones own time
Complete tasks attentively and thoroughly with attention to detail
Utilize established procedures to guide decisionmaking
Maintain a professional poised and positive demeanor
Willingness to assist others beyond the call of duty
Preferred Experience
Experience in the insurance industry or a callcenter environment
Preferred Knowledge
Working knowledge of basic computer hardware and software Microsoft Office Suite and database systems
Principles and processes for providing customer service including meeting quality standards for services and evaluation of customer satisfaction
Working knowledge of industry best practices and policies
QBE a global insurance leader is the proud parent company of NAU Country Insurance Company. NAU Country writes in 48 states and has nine locations nationwide. Together we combine the history expertise innovation and a shared commitment to excellence to provide unparalleled insurance solutions to our customers and communities worldwide.
Compensation Package: The salary range for this role is provided above. This is the national range for location(s) listed. The salary offer will be decided based on the roles complexity its location and the candidates professional background including their education and experience. Beyond the base salary regular fulltime and parttime employees will also be eligible for QBEs annual discretionary bonus plan based on business and individual encourage all candidates to apply even if their salary expectations fall outside of this range as we are committed to finding the right fit for our team.
QBE Benefits: We offer a range of benefits to help provide holistic support for your work life whatever your circumstances. As a QBE employee you will have access to:
- Hybrid Working a mix of working from home and in the office
- 22 weeks of paid leave for family growth with 12 weeks available to all parents on a genderequal basis
- Competitive 401(k) program with company match up to 8
- Wellbeing program including holistic wellbeing coaching gym membership confidential counselling financial and legal advice
- Tuition Reimbursement for professional certifications and continuing education
- Employee Network and Community QBE actively supports six Employee Networks and many ways to give back to your community
To learn more click here: Benefits QBE US.
Why QBE What if you could have a positive impact at work and in the world
At QBE were enabling a more resilient future for our customers communities environment and for our people. Were building momentum to achieve something significant and know our people are at the center of our success.
Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team youll get to spend every day working with people who are passionate talented and kind. And our international scale means were big enough for your ambitions yet small enough for you to make a real impact.
Join us now so you can be part of our success and we can be part of yours!
QBE is committed to providing reasonable accommodation to among others individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with QBE please inform our Talent Acquisition team to let us know the nature of your accommodation request and your contact information.
Equal Employment Opportunity:
QBE provides equal employment opportunities to applicants and employees without regard to race; color; gender; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or related medical conditions; protected veteran status; or disability or any other legally protected status.
Skills:
Claims Administration Communication Critical Thinking Customer Service Data Entry DetailOriented Document Management Insurance Claims Processing Intentional collaboration Managing performance Microsoft Applications Process Improvements Self Motivation Standards Compliance Time ManagementApplication Close Date: 17/08/2025 11:59 PMHow to Apply:
To submit your application click Apply and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Employment Type
Full-Time
