Recognizing and valuing diversity strengthens our ability to attract retain and engage associates and reinforces our relationship within our communities. Our associates are the most valuable asset we have. The collective sum of the individual differences life experiences knowledge and talent that our associates invest in their work represents a significant part of not only our culture but our reputation and companys achievement as well.

A Centier Associate is someone who embodies a servant heart is unaccepting of anything less than remarkable service and is selfmotivated and driven to deliver exceptional results.

What are our values Our Corporate values are Caring Loyalty Integrity Friendship wouldnt want to work for an AWARDWINNING companythats built on these pillars

What about the perks Access to our Marathon Health Clinics which provide FREE visits & prescriptions Generous Paid Time Off benefit Tuition Reimbursement 401K match Associate Stock Ownership Plan Daycare Reimbursement FREE Onsite Fitness Center/Fitness Reimbursements Health and Wellness Programs the ability to have a voice with our Diversity/Equity/Inclusion Council Career Growth Work/Life Balance AND MORE.

Supervisory Responsibilities: None

Summary: As part of the Card Services team within Payment Technology & Services this individual will focus on the daytoday operational support and processing for Centiers Commercial Credit Card program utilizing the FIS Base2000 platform. The position serves as a key operational point of contact ensuring accurate account setup maintenance and issue resolution for Commercial Credit Cards. While working closely with the Card Services Manager this role maintains a strong partnership with Treasury Management Sales Officers and Business Bankers to support client needs and program integrity. Provides highquality service and operational expertise related to the Commercial Credit Card product and its specific platform.

Essential Duties and Responsibilities:

• Work closely with theCard Services ManagerTreasury Management Sales Officers andBusiness Bankersto facilitate the operational aspects of new Commercial Credit Card program implementations and client onboarding onto theFIS Base2000 platform. This includes account/card setup revisions and deletions within the system.
• Perform daily/routine operational tasks within theFIS Base2000system including file maintenance transaction processing (e.g. payments adjustments) parameter updates and quality control checks related to Commercial Credit Card accounts.
• Serve as an operational liaison with the Commercial Credit Card vendor (FIS) particularly regarding theBase2000platform for issue resolution system updates and routine operational communication.
• Monitor key Commercial Credit Card reports withinFIS Base2000(e.g. spend reports exception reports delinquency reports). Process necessary transactions such as monthly rebates accurately to client accounts or GLs as required.
• Serve as an operational point of contact forinternal partners (TM Sales Business Bankers CSC Accounting)via phone/email to resolve operational questions troubleshootFIS Base2000platform issues and address problems related to Commercial Credit Card accounts. May interact directly with clients for escalated operational issues as defined by procedure.
• Assist theCard Services Managerwith data gathering and research related to the Commercial Credit Card portfolio usingFIS Base2000and other available systems as needed for operational analysis or projects.
• Develop subject matter expertise on theFIS Base2000platforms operational functions. May assist Treasury Management in developing clientfacing training materials or provide internal training/support to associates on platform functionalities.
• Assess Commercial Credit Card operational procedures withinFIS Base2000and related workflows; identify and recommend opportunities for operational efficiencies and process improvements. Ensure documentation meets compliance requirements.
• Always maintain confidentiality.
• Follow the Essentials of Excellence and exhibit the Corporate Values in both external and internal interactions.

Other Duties and Responsibilities:

• Proficiency with Microsoft Excel and Word.
• Excellent verbal and written communication skills.
• Exceptional customer service skills (internal and potentially external).
• Ability to work well with others in a team environment.
• Ability to continue workflow with frequent interruptions.
• Highly detailorientedwith a strong focus on accuracy.
• Able to prioritize and change direction quickly based on sense of urgency.
• Ability to understand business client operational needs related to credit cards.
• Ability to explain Commercial Credit Card operational processes and platform functionality to associates.
• Practice good judgment and sound reasoning to assist in identifying and investigating data trends or operational issues.
• Ability to work with complex processes policies and vendor platforms (specifically FIS Base2000 with the goal of becoming a subject matter expert.
• Ability to perform a variety of tasks independently.
• Experience with or ability to quickly learnFIS Base2000platform is highly desirable. Experience with core banking systems (e.g. NuPoint) is beneficial.

Knowledge Skills and Abilities:

• Superior interpersonal and communication skills.
• Ability to work with complex processes policies and forms with the goal of becoming a subject matter expert.
• High attention to detail and the ability to ensure accuracy in their work.
• Ability to exercise good independent judgement in decisionmaking.
• Ability to perform a variety of repetitive tasks independently in a team environment.
• Strong computer skills basic working knowledge of MS Office (Word Excel)
• Experience with NuPoint New Account Counsel and IMM is a plus.

Minimum Qualifications:

• High school diploma or equivalent required.
• 2 years previous banking experience preferably in an operational role involving card products or treasury management services. Experience with commercial/business client support is a plus.

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Disability Accommodation Statement
Centier Bank is an Equal Employment Opportunity/Affirmative Action employer and is committed to providing reasonable accommodations to individuals with disabilities in the employment application process. If you need an accommodation due to a disability to use our online system to apply for a position at Centier Bank please call us ator send us an email at .

Equal Opportunity Employer: Disability/Veteran
Centier Bankis proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race color gender national origin religion age disability sexual orientation gender identity military status veteran status or any other legally protected status.

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