M365 Systems Engineer

Unleash Your Potential!

At Leidos we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers success. We empower our teams contribute to our communities and operate sustainably. Everything we do is built on a dedication to do the right thing for our customers our people and our community. Our Mission Vision and Values guide the way we do business.

If this sounds like an environment where you can thrive keep reading!

Leidos is seeking an M365 Engineer to maintain a large enterprise IT contract for the DOD. This role requires an individual with subject matter expertise developing implementing and providing solutions based on Microsoft M365 cloud service. Duties include development of implementation and upgrade guides for new capabilities/features documentation updates and generation to support Risk Management Framework (RMF) Authority to Operate (ATO) and extension requests. Perform requirements analysis functional analysis and requirements allocation with engineering and operations staff to meet customers intended timelines. Conduct technical assessment integration support system testing for functionality and security compliance and quality assurance of production implementation. Solutions include M365 Exchange Online OneDrive SharePoint Online Teams Microsoft Defender and other M365 solutions.

The individual will provide systems and software engineering support in a large multienclave enterprise environment supporting hybridcloud solutions of various classifications. This person will work in a team environment to ensure mission needs are met and ensure functionality of capabilities to customers. Individuals in this role may be required to perform technical software configuration rebooting and other remedial actions on servers in support of O&M team when engineering projects are pending approval or implementation.

Why Leidos
Leidos Life promotes excellent worklife balance. You can make an impact and have time for your wellbeing.
Leidos offers many opportunities for career development and advancement.
Learn more about the benefits we offer: Tasks

• Individuals in this role may be required to remotely log into servers in order to perform technical software configuration rebooting and other remedial actions.
• Provide Tier 3 Engineering support for implementation troubleshooting maintenance and monitoring for hybridcloud M365 collaboration tools. Rapidly distinguish isolated user problems from enterprisewide system problems. Advise Operations staff of root cause recommended fix actions and document resolution for future use.
• Collaborate with other service lanes to perform service analysis to address user experience issues and document problems with Microsoft support for further troubleshooting.
• Direct effort to collect data conduct analysis develop and implement solutions via customers Problem Management guidelines.
• Troubleshoot authentication issues for remote customers using Azure Virtual Desktop Webmail or a combination through AADC and ADFS interfaces.
• Manage M365 roles and recommend new roles to differentiate permissions/duties following Microsoft and Least Privilege best practice.
• Provide followup reports (technical findings feedback resolution steps taken) for root cause analysis operational assessment and process improvement initiatives.
• Support customer requirements in a 24/7/365 mission environment and be able to provide oncall support during outages occurring after hours.
• Update operations and monitoring documentation for 24/7/365 Operations Watch personnel.
• Troubleshoot email routing from onprem capabilities through security services to cloudhosted mailboxes (like McAfee/Trellix Proofpoint and Edge devices).
• Perform daytoday oversight for O&M teams maintaining cloud systems within an Office 365 hybrid/cloud environment.
• Manage roles services and permissions in accordance with Government Service Owner and Cyber Security mandates.
• Create test and implement PowerShell scripts to automate and standardize routine tasks and monitoring.

Successful candidates must possess the following skills:

• Experience with interacting with service lanes to handle service inquiries and problems.
• Extensive experience working as a Tier 2 System Administrator and Tier 3 System Engineer.
• Extensive experience with Microsoft 365 (M365 and Office 365 (O365 service offerings configurations and troubleshooting.
• Extensive knowledge of collaboration tools such as SharePoint Online and Microsoft Teams.
• Extensive Experience with Scripting/Automation through PowerShell or other scripting languages
• Experience resolving highly complex problems using application of technical knowledge factual reasoning and proper interpretation of problem indicators.
• Experience developing and implementing solutions for implementing new capabilities migrating from onprem to hybridcloud and expanding capabilities on existing solutions.
• Experience directing migrations between onprem and cloud services such as Exchange 2019 to Exchange Online SharePoint to SharePoint Online onprem home directories to OneDrive.
• Time management skills with the ability to work within an IT Service Management/ticketing system (ServiceNow) independently
• Strong oral and written communications skills with experience briefing senior government and military officials.
• Strong leadership and mentoring skills to guide and improve team skill composition.
• Track record of working effectively within a team and support to peers toward improved processes and results.
• Ability to triage and properly classify incidents and prioritize work efforts accordingly
• Extensive experience with planning deploying and documenting patch and configuration updates
• Knowledge of Disaster Recovery for High Availability (HA) for large enterprise environments.
• Extensive Experience with log reviews incident analysis and identification of issue trends

Certifications:

• Candidate must at a minimum meet DoDM 8140.03 (previously DoD 8570 IT System Admin Intermediate certification requirements (Cloud GICSP SSCP Security CE GSEC or higher)

Experience/Education:

• The candidate must have Bachelors Degree with 12 years of related technical experience Associates degree with 14 years or a Masters Degree with 10 years 4 years of additional experience may be substituted in lieu of a bachelors degree).

Clearance:

• Due to the nature of the government contracts we support US Citizenship is required.
• TS/SCI with Polygraph is required for Position OR TS/SCI and willingness to obtain and maintain a polygraph.

Preferred Qualifications

• Microsoft M365 Certified
• Experience with hybridcloud infrastructure and managing onprem equivalent technologies

ISEO

Original Posting:

For U.S. Positions: While subject to change based on business needs Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.