Second Line Support Engineer Veeqo
Second Line Support Engineer Veeqo
Posted on :
24-04-2025
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1 Vacancy
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Job Description
As a Second Line Support Engineer at Veeqo you will serve as a technical expert diagnosing investigating and resolving escalated incident tickets to provide consistent and highquality service to our customers.
Key job responsibilities
Diagnose investigate and resolve escalated support tickets in a timely manner providing consistent and highquality technical support implementing workarounds where appropriate.
Escalate complex issues or suspected system defects to the engineering team providing detailed information and steps to reproduce the problem in order to facilitate timely resolution.
Develop internal documentation to help the support team improve their technical knowledge and troubleshooting skills.
About the team
Veeqo ( is Amazons Free Shipping and Inventory Management Software allowing Amazon sellers to manage orders across a range of ecommerce websites and marketplaces and purchases shipping labels with the lowest commercial rates from major shipping carriers.
We are a transparent collaborative organization that values driven adaptable team members focused on getting the job done. We all approach every task with passion no matter the scale. Our friendly supportive team works hard but prioritizes a healthy worklife balance. We care about your personal life family and interests outside of work.
The office has a relaxed and welcoming atmosphere (and is dogfriendly!. We also organize monthly social events for the team to help bond and enjoy each others company in a more casual setting.
The following article and video illustrates a bit more about Veeqo: Experience in technical support or experience in software development
Exceptional problemsolving skills able to quickly understand issues and leverage available tools to hypothesize diagnose and resolve problems.
Bachelors degree in computer science or equivalent
Experience with programming/scripting (Batch VB PowerShell Java C# Chef Perl Ruby and/or PHP)
Previous experience working in a Support Desk environment and utilizing associated Support Desk software and processes would be an advantage.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Key job responsibilities
Diagnose investigate and resolve escalated support tickets in a timely manner providing consistent and highquality technical support implementing workarounds where appropriate.
Escalate complex issues or suspected system defects to the engineering team providing detailed information and steps to reproduce the problem in order to facilitate timely resolution.
Develop internal documentation to help the support team improve their technical knowledge and troubleshooting skills.
About the team
Veeqo ( is Amazons Free Shipping and Inventory Management Software allowing Amazon sellers to manage orders across a range of ecommerce websites and marketplaces and purchases shipping labels with the lowest commercial rates from major shipping carriers.
We are a transparent collaborative organization that values driven adaptable team members focused on getting the job done. We all approach every task with passion no matter the scale. Our friendly supportive team works hard but prioritizes a healthy worklife balance. We care about your personal life family and interests outside of work.
The office has a relaxed and welcoming atmosphere (and is dogfriendly!. We also organize monthly social events for the team to help bond and enjoy each others company in a more casual setting.
The following article and video illustrates a bit more about Veeqo: Experience in technical support or experience in software development
Exceptional problemsolving skills able to quickly understand issues and leverage available tools to hypothesize diagnose and resolve problems.
Bachelors degree in computer science or equivalent
Experience with programming/scripting (Batch VB PowerShell Java C# Chef Perl Ruby and/or PHP)
Previous experience working in a Support Desk environment and utilizing associated Support Desk software and processes would be an advantage.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Employment Type
Full-Time
Key Skills
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