Customer Service Technical Specialist
Customer Service Technical Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
#BETHEDIFFERENCE
If making a difference matters to youthen you matter to us.
Joinus atWolters Kluwerand be part of a dynamic global technology company that makes a difference every day. Were innovators with impact. We provideexpert software & information solutions that the worlds leading professionalsrely on in the moments that matter most.
Youllbesupported by collaborative colleagues who share a are21000 people unique in ourdreams life stories abilities and passions who come together every daywith one ambition: to make a difference. Wedo our best work together connecting to create new innovations with impact.
About the role
We are seeking a Customer Service Technical Specialist to provide exceptional support for Compliance Solutions software through phone email chat and web ticketing channels. In this role you will resolve customer inquiries assist with software installation and configuration and ensure a positive support experience.
Responsibilities: .
Identifies and handles first level customer inquiries via phone Email chat and web ticketing.
Effectively resolves customer problems determine if the issue is user error or application design or application deficiency.
Applies customer service policies.
Educates customer on products and services offered.
Enters information on customer call in Salesforce timely accurately and completely.
Actively participates in meetings
Must thrive in a fastpaced selfmanaging dynamic environment.
Understand key business drivers and build knowledge of the company processes and customers
Qualifications:
Bachelors degree in Computer Science or related field or equivalent workrelated experience. :
1 years previous technical customer service experience.
Understanding of PC and network operating systems.
Database Administration MS SQL Server including knowledge of SQL scripting jobs maintenance plans stored procedures SQL troubleshooting skills .
Web experience in AJAX JSON Web Services ASMX WSDL HTML/DHTML CSS.
Familiarity with XML MSLT XSD SOAP.
Fluency in English.
Our Offer
Room for personal development through external internal training tools and learning and development program #GROW. Be your unique self share your creative ideas do your best workand take time togrow inourcaring and inclusive culture where you can belong
Yearly performance bonus based on your seniority
Referral bonus meal vouchers monthly allowance gift vouchers twice a year
Corporate Health Insurance
Mindfulness and Wellbeing programs (Wellbeats MyQuillibrium Compsych Mind & Body webinars)
Up to 28 days of annual leave based on seniority
We have a strong Work from Home culture and take into consideration punctual needs and more
Flexible working schedule. Youllfind the flexibility for balance in your life
Being part of Wolters Kluwer you will contribute to the development of our own products and software solutions. Together with our customerswe help to advance sustainability health justice prosperity and commerce around the world
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
