Fraud Specialist IV- Inclearing
Fraud Specialist IV- Inclearing
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Job Description
Join our team as a Coach and play a pivotal role in enhancing the performance of our specialists. We are looking for a dedicated individual who is passionate about driving quality results and fostering professional growth. In this role you will have the opportunity to make a significant impact by guiding specialists through effective coaching and development strategies. If you thrive in a dynamic environment and are committed to excellence we invite you to be part of our journey. Your expertise will help shape the future of our team and contribute to our success.
As a Fraud Specialist IV within our Inclearing team you will assist the management in the monitoring and coordinating of daily production operations. You will be responsible for the overall coaching quality and performance of your team and will be the first line of defense in resolving immediate production issues.. TheFraud Specialist IVis responsible for the overall coaching quality and performance of the team along with the team manager. You are also required to monitor the floor and is the first line of defense in resolving immediate production issues involving systems/ reports while ensuring to work High Dollars assigned to them. Knowledge of Inclearing Operations is a key requirement for this role.
Job Responsibilities:
- Assist in the training and development of employees.
- Balances quality excellence timeliness and Reduces expenses.
- Ensure operational agreements with other departments are in place when necessary service levels are monitored and processes are being followed in accordance with the overall business objectives of the organization.
- Respond immediately to adverse system performance.
- Review and respond immediately to any customer complaints or Escalations.
- Develop maintain and revise as required all metric and financial reports to identify opportunities for improvement and streamline overall effectiveness of each constituent.
- Communicates internally and with Risk Management when a fraud or suspected internal fraud is discovered.
- Assists with the design testing implementation of new fraud prevention tools and Working High Dollar cases on daily basis.
- Reviewing Escalations shared by leaders and sharing detailed summary.
- Provides support to the Team through demonstrated leadership and a cooperative spirit.
Required Qualifications Skills and Capabilities
- Minimum of 1.5 years of experience in Inclearing Operations
- Knowledge of Inclearing operating procedures and tools
- Excellent oral and written communication skills are crucial. Accuracy and attention to detail is extremely important.
- Must be well organized and able to prioritize workflow.
- Skills must include the ability to handle multiple tasks concurrently.
- Creates and supports a teamwork/team spirit environment and presents a professional attitude/image within their department and with all company interactions. Demonstrates leadership and customer relations skills.
- Must have an intermediate proficiency in answering customer inquiries and providing information.
- Flexible with shift schedules and week offs e.g. Afternoon and Evening shifts.
Preferred Qualifications Skills and Capabilities
- Not on any form of coaching or performance plan
- No Attendance or adherence to work from office schedules
- Must be On Track for all 3 pillars for 2024 and 2025 performance year
Permanent work from office
Required Experience:
Unclear Seniority
Employment Type
Full-Time
