EMS Dispatcher Communication Specialist
EMS Dispatcher Communication Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Mercy Flights is accepting applications for a fulltime Communication Specialist position!
We are seeking a Communications Specialist who is responsible for operating radio systems handling emergency and nonemergency calls coordinating transportation requests and maintaining detailed documentation. This role requires professionalism accuracy and a high level of customer service while working closely with EMS agencies hospitals and other partners.
Key Responsibilities:
- Operate radio frequencies and dispatch resources effectively and professionally.
- Coordinate and direct interfacility transport requests and EMS calls.
- Communicate with flight teams to facilitate patient transports and resource requests.
- Document and track emergency response activities using ComputerAided Dispatch (CAD) systems.
- Monitor security cameras and report unusual activity promptly.
- Provide excellent customer service via phone and electronic communication.
- Maintain competency in systems and procedures used in the Communication Center.
- Adhere to all company policies regulations and privacy standards.
Qualifications:
- High school diploma or equivalent required; associates degree in business or communications preferred.
- One year of experience in dispatch public safety or a highstress customer service environment required. Experience in EMS preferred.
- Proficiency in Microsoft Office and familiarity with internetbased software applications.
- Strong written and verbal communication skills with attention to detail.
- Ability to multitask prioritize and perform effectively under pressure.
Certifications:
- Emergency Medical Dispatcher certification (or ability to obtain within 12 months).
- Certified Flight Coordinator certification (or ability to obtain within 1 year).
- First Aid and CPR certification (or ability to obtain within 6 months).
Schedule:This is a shiftbased role requiring flexibility including 12hour shifts nights weekends and holidays.
How to apply:Apply online at : . To ensure consideration a completed resume and Mercy Flights application must be received. Incomplete applications and/or resumes will not be accepted or considered for review. This position will remain open until filled.
Mercy Flights is an Equal Opportunity Employer
Mercy Flights is a drug free workplace and follows federal guidelines set by the United States Department of Labor to provide a safe and drugfree work environment.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
