Sr Mgr Central Operations and Communication

The Senior Manager of Central Operations and Communications plays a pivotal role in driving the strategic optimization of Hair Color Bar (HCB) operations. This position is responsible for leading largescale communication strategies spearheading change management initiatives and championing the of key operational projects. The Senior Manager will oversee the development and of internal communications ensure alignment across HQ and field teams and be accountable for the seamless adoption of new initiatives. Additionally this role involves overseeing operational efficiency fostering consistent performance and driving scalability across all locations.

This position will require ownership of strategic projects crossfunctional leadership and the ability to influence the broader operational direction at HCB. Reporting directly to the VP of Central Operations this position is remote with occasional travel requirements of less than 10.

The base salary range for this position is between 95000 and 100000. At Madison Reed we offer competitive compensation considering geography/market skills education experience and other factors in determining the final salary.

Responsibilities

Change Management and Communication 70

• Lead the strategy and of integrated communication plans that align with business objectives and operational initiatives ensuring a consistent and impactful message across all channels.
• Develop and manage the creation of critical internal and external messaging including executive communications newsletters FAQs talking points and town hall presentations elevating the companys voice and positioning.
• Serve as the central point of contact for crossfunctional collaboration working closely with subject matter experts to craft messaging that drives strategic goals and promotes organizational change.
• Champion the creation and implementation of communication strategies that support the seamless integration and adoption of new policies systems and operational changes across all locations.
• Utilize and optimize internal communication platforms and multimedia content to drive engagement transparency and operational alignment across HCB.

Operations Leadership 30

• Take full ownership of driving critical operational projects managing endtoend of initiatives aimed at improving performance efficiency and scalability.
• Drive seamless alignment between Central Operations field teams and crossfunctional partners (e.g. Marketing Product Digital Supply Chain) ensuring clear communication and effective project .
• Standardize and elevate operational best practices across all locations to ensure the highest level of consistency in service brand standards and of business processes.
• Leverage both qualitative and quantitative data to assess and refine the impact of operational initiatives continuously optimizing strategies to achieve business goals.
• Lead efforts to identify and close operational gaps with a focus on enhancing customer experience streamlining processes and driving measurable results.
• Oversee the creation and implementation of performance tracking systems ensuring accurate and timely visibility into success metrics and areas for improvement.
• Develop and maintain robust operational documentation (SOPs best practices) ensuring scalability and efficiency across multiple locations.

Qualifications:

• 58 years of experience in corporate communications change management or operations in a multiunit environment ideally in retail beauty or service sectors.
• Bachelors degree in Communications Journalism Public Relations or a related field preferred.
• Proven experience in managing largescale communication strategies and organizational change efforts with a track record of driving adoption and of key initiatives.
• Strong project management capabilities with a demonstrated ability to manage complex projects deliver results on time and align multiple stakeholders.
• Experience within the beauty retail or servicebased industries is preferred with a focus on driving performance and operational efficiency.
• Exceptional writing editing and storytelling abilities with experience developing compelling narratives and influencing stakeholders at all levels.
• Expertise in MS Office Suite and various communication tools (e.g. intranet email platforms video conferencing).
• Ability to travel as needed to support initiatives field engagement and leadership meetings.

Key Competencies:

• Strategic Leadership: Ability to drive the longterm strategic vision while managing daytoday to improve operational performance and team alignment.
• Change Champion: Proven success in leading teams through complex transitions and ensuring the successful adoption of new systems policies and procedures.
• Ownership & Accountability: Takes full ownership of operational initiatives and communication strategies ensuring projects are executed efficiently and outcomes are achieved.
• Collaborative Influence: Works crossfunctionally to align teams foster partnerships and drive alignment across diverse stakeholders and departments.
• ResultsDriven: Focused on outcomes and driving measurable improvements in performance engagement and operational consistency.
• Effective Trainer & Facilitator: Skilled at delivering training facilitating learning opportunities and empowering teams to excel in a rapidly evolving environment.
• Problem Solver: Identifies challenges creates actionable solutions and takes initiative to overcome obstacles and drive results.

Big on Benefits:

The Perks Glad you asked...

• Comprehensive Medical Dental and Vision Benefits
• Generous Paid Time Off program
• Company Paid Short and Long Term Disability and Life Insurance
• 100 Company Paid Mental Health Benefits
• HSA Employer Contributions
• 401k Participation
• Parental Leave Program
• Learning and Education Programs
• Madison Reed Gratis Discounts on Hair Color Bar Services and Products
• Company Sponsored Events Surprise and Delights
• But wait theres more

We are Madison Reed.

Were disrupting a $50 billion industry.

Since 2013 weve offered our clients the option to truly own their beauty with a revolutionary choiceyour place or ours At home hair color or Hair Color Bar services Our business is truly omnichannel with the option to order or subscribe through our website pick up in store at our Hair Color Bars or make an appointment at one of our Hair Color Bar locations. At our Hair Color Bars clients can choose from a variety of color services from licensed cosmetologists permanent hair color roots only hair gloss highlights and more. With the launch of our mens line in 2020 were shaking up the $50 billion hair care industry with products that continue to raise the bar for doing your own hair at home.

We live our values.

Here at our San Francisco headquarters and in every Hair Color Bar nationwide we truly live our valuesLove Joy Courage Responsibility and Trust. Our values inform everything we do from how we treat our clients to how we treat every member of our fastgrowing team. Our founder & CEO Amy Errett has fostered a oneofakind culture based on transparency accountability and fun; where diversity and inclusion are of utmost importance and every team member feels supported to succeed.

We are hair color that breaks the rules.

Our commitment to the ultimate client experience paired with our dedication to product innovation and the latest beauty technology has attracted a devoted consistentlygrowing base of fans converts and color evangelists. We love what we doand it shows.

Join us in our mission to live life colorfully and make personal care more personal.

ALERT: We are aware of a scam whereby imposters are posing as employees from Madison Reed. Beware of anyone requesting financial or personal information.

At Madison Reed we take pride in creating a bestinclass candidate experience. During the recruitment process no recruiter or employee will request financial or personal information (Social Security Number credit card drivers license or bank information etc. from you via text or email. If you are suspicious of a job posting or jobrelated email mentioning Madison Reed let us know by contacting us at

Information for Recruiters: Madison Reed only accepts resumes directly from candidates. Madison Reed does not accept unsolicited resumes from staffing vendors including recruitment agencies and/or search firms and does not pay fees to any such vendors for any unsolicited resumes.

Madison Reed is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race color ancestry national origin religion or religious creed mental or physical disability medical condition genetic information sex (including pregnancy childbirth and related medical conditions) sexual orientation gender identity gender expression age marital status military or veteran status citizenship or other characteristics protected by state or federal law or local ordinance. Madison Reed has a zero tolerance for discrimination racism xenophobia or misogyny in any form in our workplace. We strive to create a workplace where everyone feels empowered to bring their full authentic selves to work every day.

Pursuant to the San Francisco Los Angeles and New York City Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Required Experience:

Manager