Communications Operator First Shift UofL Hospital
Communications Operator First Shift UofL Hospital
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Overview
Must demonstrate working knowledge of the PBX system and equipment. Understanding of all SwitchviewAttendant Pro functions; Computer efficient; Experience in Microsoft Word and Excel; Types 25 wpm; Understands functions of GroupWise email system SMS for patient information and Simplex computer system for fire alarms; Operates computerized equipment; Answers and routes calls in a polite but efficient manner; Represents the University of Louisville Hospital to its external and internal customers in a positive and professional manner; Excellent organizational written verbal and customer service skills; Must place patient care in the highest regard and be courteous at all times; Must be detail oriented and accurate; Responsible with confidential information; Understanding of Medical Terminology; Ability to use good judgement in solving departmental issues; Ability to operate TDD hearing impaired phone and Cyraphone for language translation; Responds to emergency alarms; Must be alert and able to distinguish all alarms rings and sounds for all equipment in area; Must have adequate hearing vocal enuciation articulation skills and hand/eye coordination; Ability to function with critical tasks requiring a great deal of concentration and high levels of stress; Beeps physicians and other medical staff; Conducts overhead pages for reasons critical to patient care; Maintains and updates oncall schedules on a daily basis. Demonstrates commitment to the hospitals philosophy goals and objectives.
Qualifications
Certifications: None
Education: High School diploma or GED required
Experience: Six months switchboard/customer service experience. Must have computer experience & type 25wpm. Bilingual a plus.
Employment Type
Unclear
