Associate Director Patient and Community Liaison
Associate Director Patient and Community Liaison
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$ 145600 - 270400
1 Vacancy
Job Description
Band
Level 5Job Description Summary
This position can be based remotely anywhere in the U.S. (there may be some restrictions based on legal entity). Please note that this role would not provide relocation as a result. The expectation of working hours and travel (domestic and/or international) will be defined by the hiring manager. This position will require up to 70 travel.Job description summary:
The Patient and Community Liaison (PCL) is an important patient and caregiver facing role within the SMA team who engages with the Spinal Muscular Atrophy (SMA) community at live events. The PCL is primarily responsible for engaging with patients caregivers and local community advocacy partners while delivering education about SMA Gene Therapy and branded education. The education will be provided using approved materials resources and talking points. Another key aspect to this role is building relationships with the local advocacy chapter leads. Key learnings from these stakeholders will be shared back with the advocacy marketing strategy and product strategy teams to support program development material development and enhancements in our market strategy approach and activities.
Job Description
Key Responsibilities:
Deliver accurate and empathetic information about disease progression symptoms and unmet needs for patients and caregivers.
Empower patients and caregivers with knowledge and tools to navigate their SMA journey.
Educate patients and caregivers about the benefits proper use and potential side effects of the brand product(s) ensuring adherence to companyapproved materials and guidelines. Provide resources and education on treatment expectations.
There are several local chapters throughout the country. The PCL will also develop relationships with local advocacy chapter leads.
The PCL will attend events throughout the country by hosting the Novartis table meeting with SMA families answering questions and will deliver branded presentations. Majority of live events are held on weekends.
Provide insights/learnings to Advocacy Marketing NPS and Market Access teams to help support development of educational materials presentations and resources to support patient and caregiver understanding. Identify gaps in patient and caregiver knowledge and provide recommendations for improving educational content.
Adhere to all regulatory and compliance standards related to patient and product education inclusive of Adverse Events training and reporting. Document interactions and feedback from patients and caregivers to improve the education program and support outcomes tracking.
Contribute and participate in required internal and business reviews; may include preparation of meeting materials. Contribute and participate in functional planning (e.g. tactical plan budget etc.
Maintain working knowledge of required platforms and processes (e.g. Concur Centris FUSE etc.. Maintain high scientific and current knowledge about responsible products and therapeutic area. Ensure compliance with all NVS policies and guidance including Code of Conduct and all applicable laws and regulations.
Contribute to the onboarding and mentoring of new team members.
Essential Requirements:
Education: Bachelors degree in healthcare (i.e. social work genetic counseling) education or a related field
Minimum of 35 years of experience in patient education pharmaceutical or healthcare support roles
Ability to travel 70 of time with weekend travel required
Exceptional communication and interpersonal skills with the ability to connect with diverse populations. Ability to present complex information in an empathetic clear and engaging manner. Experience delivering presentations in front of a live audience.
Experience working within regulatory and compliance guidelines in the healthcare or pharmaceutical industries.
Proficiency in using virtual tools for education (e.g. video conferencing webinars). Ability to think creatively and conceptually
Ability to lead motivate develop and influence others. Strong teamwork and collaborative skills and mindset. Proven ability to work effectively in a matrixed environment.
Financial/budgetary experience
Desirable Requirements:
Bilingual (Spanish/English)
Experience in gene therapy and rare disease
Legal Disclaimer/Country specific legal requirement:
The pay range for this position at commencement of employment is expected to be between $145600 and $270400/year; however while salary ranges are effective from 1/1/25 through 12/31/25 fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further final pay determinations will depend on various factors including but not limited to geographical location experience level knowledge skills and abilities. The total compensation package for this position may also include other elements including a signon bonus restricted stock units and discretionary awards in addition to a full range of medical financial and/or other benefits (including 401(k) eligibility and various paid time off benefits such as vacation sick time and parental leave) dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired employee will be in an atwill position and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time including for reasons related to individual performance Company or individual department/team performance and market factors.
EEO Statement:
The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment hiring training promotion or other employment practices for reasons of race color religion gender national origin age sexual orientation gender identity or expression marital or veteran status disability or any other legally protected status. We strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.
Accessibility and reasonable accommodations
The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If because of a medical condition or disability you need a reasonable accommodation for any part of the application process or in order to perform the essential functions of a position please send an email to calland let us know the nature of your request and your contact information. Please include the job requisition number in your message.
Range
Skills Desired
Agility CrossFunctional Collaboration Customer Orientation Healthcare Sector Understanding Priority Disease Areas Expertise Stakeholder Engagement Stakeholder Management Strategic PartnershipsRequired Experience:
Director
Employment Type
Full-Time
