drjobs Surgery Scheduler

Surgery Scheduler

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1 Vacancy
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Job Location drjobs

Lawrenceburg, TN - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Fulltime
Description

General Job Summary: Vital to the success of organization with providing the Companies patients and visitors with a premier orthopaedic experience and focusing on their individual needs. Responsible for scheduling surgeries tests and maintaining providers calendar

Essential Job Functions:

  • Provide excellent customer service to patients by addressing their concerns and providing necessary information per provider protocol.
  • Handle all aspects of scheduling patients testing surgeries (post and preop) and procedures including insurance preauthorization.
  • Establish and maintain effective working relationships with patients providers coworkers and external contacts.
  • Strong organizational skills with the ability to prioritize tasks and manage multiple tasks simultaneously.
  • Excellent communication skills both verbal and written to effectively interact with patients and healthcare professionals.
  • Performs other duties that may be necessary or in the best interest of the practice including assisting other members of the company.
  • Obtain necessary patient information and medical records for scheduling purposes in an electronic health records and practice management system.
  • Answer messages emails and/or voice mails in a timely manner.
  • Provide guidance to patients/caregivers on completing necessary forms and information.
  • Maintain/update physician(s) schedules and calendar(s).
  • Compliance with HIPAA guidelines.
  • Takes the initiative in performing additional tasks that may be necessary or in the best interest of the practice.
Requirements

Education/ Experience:

  • High school diploma or equivalent required.
  • Medical certification required with two to five years experience as a Medical Assistant preferred.
  • CPR/AED and First Aid Certification preferred.

Other Requirements: Must be patient care oriented with a team environment focus. Schedules will change as department needs change including overtime and weekends. Weekly travel between locations.


Performance Requirements:

Knowledge:

  • Knowledge of the Companies Mission Vision and Values.
  • Knowledge of customer service principles and techniques.
  • Knowledge of electronic health records and practice management systems.
  • Knowledge of medical terminology.
  • Knowledge of HIPAA guidelines.
  • General knowledge of insurance guidelines.

Skills:

  • Proficiency in computer systems and software used for scheduling purposes.
  • Ability to confirm patients insurance provider and either obtain prior authorization or communicates needs for prior authorization to appropriate parties as needed.
  • Strong decisionmaking and critical thinking skills.
  • Strong interpersonal and teamwork skills.
  • Strong customer service skills.
  • Strong communication skills in a professional manner during stressful and sensitive situations with patients of all ages.

Abilities:

  • Ability to lead by example while projecting a pleasant and professional image.
  • Ability to demonstrate compassion while caring for others
  • Selfdirected and motivated to proactively plan prioritize and complete tasks.
  • Ability to maintain composure during challenging interpersonal interactions.
  • Ability to handle multiple scenarios/ interruptions throughout the day.
  • Demonstrates regular consistent and punctual attendance.
  • Exhibits desire to continuously learn improve service deliver and work in a team environment.

Equipment Operated: Standard office equipment.


Work Environment: Medical office.


Mental/Physical Requirements: Involves sitting approximately 90 percent of the day. Repetitive data entry. Must be able to remain focused and attentive without distractions (i.e. personal devices).

Employment Type

Full-Time

Company Industry

About Company

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