APE Senior Ananlyst
APE Senior Ananlyst
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Salary Not Disclosed
1 Vacancy
Job Description
Job Description:
Essential Job Functions:
Analyze existing business processes and identify areas for improvement to enhance customer and client experience.
Assist in implementing process optimization initiatives.
Collect and analyze performance data to evaluate customer and client satisfaction.
Provide input and support to senior team members in process improvement projects.
Document process changes and improvements for future reference.
Communicate processrelated insights and recommendations to stakeholders.
Collaborate with crossfunctional teams to ensure successful project .
Stay informed about emerging industry trends related to customer experience.
Basic Qualifications:
Bachelors degree in a relevant field or equivalent combination of education and experience
Typically 5 years of relevant work experience in industry with a minimum of 2 years in a similar role
Proven experience in business process services and data analysis
Experience in business data analysis and reporting
Proficiencies in data visualization and reporting
A continuous learner who stays abreast with industry knowledge and technology
Other Qualifications:
Advanced degree in a relevant field a plus
Relevant certifications (e.g. Six Sigma Green Belt Tableau Desktop Specialist) a plus
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Required Experience:
Senior IC
Employment Type
Full-Time
