Client Services Specialist C3 Skid Row

Role: Client Service Specialist C3 Skid Row

Reports to: Assistant Director C3

Program: 1502 Downtown C3

Department: Outreach

Location: Molly Lowrey and Frank Rice Center 627 S. San Julian Street Los Angeles CA 90014

Setting:100 Onsite

Schedule:Monday Friday 7:30am 4pm

Status:FullTime/NonExempt/NonManagement

Benefits:Medical Vision Dental Life Insurance 403(b) Retirement plan Employee Assistance Program (EAP) etc.

Openings:1

SUMMARY:

Under the supervision of the Assistant Director the Client Services Specialist will provide coordination of services and activities to clients at the C3 Molly Lowery and Frank Rice Center. The Center will offer resources and support to assist individuals enrolled in services with the 5 Skid Row Multidisciplinary Street Outreach teams. The Center will engage highly vulnerable street homeless clients by providing a space to receive supportive services and access to hygiene. Showers wellness activities support and process groups case management and medical and mental health services will be provided on site. The Client Services Specialist will provide support to C3 clients accessing services at the Center and work in collaboration with the C3 Street Outreach teams to ensure access to appropriate life skills support and access to medical and psychiatric care.

C3 Outreach teams are a core part of LA Countys streetbased engagement effort on Skid Row. Our program is a part of the LA County/City approved strategy to combat homelessness through building relationships with the most vulnerable chronically homeless individuals. C3 works to identify engage and connect homeless individuals to interim and permanent housing and lifesaving supportive services.
The Mollie Lowery and Frank Rice Center is designed to serve approximately 50 people at a time with a capacity of up to 200 per day. This new program provides extremely lowbarrier harm reductionbased services to the highest need individuals living on the streets of Skid Row.

Essential Duties and Responsibilities:

Under the supervision of the Assistant Director the C3 Skid Row (Molly Lowery and Frank Rice Center) Client Services Specialist responsibilities include:

• Provide intakes and orientation to clients including program rules requirements and policies.
• Provide crisis intervention and deescalation to individuals with severe mental illness and active substance use.
• Monitor activities to ensure safety structure and smooth flow of services throughout the day.
• Engage clients in the case management process by effectively building trusting relationships.
• Provide Syringe Exchange Supplies including clean injection and smoking equipment. Provide support and education about safer drug use sex and sex work.
• Sign up clients for showers case management medical and mental health services and wellness activities.
• Support the Wellness Coordinator with activities and process groups.
• Distribute and inventory hygiene supplies including towels and toiletries.
• Provide timely documentation of service data and interventions provided to clients.
• Participate in all staff meetings trainings and case conferences as well as any other clinical or administrative meetings as requested.
• Report all maintenance issues to supervisor and complete appropriate work order documentation.
• Assist with daily operation of facility including general cleaning duties.
• Other duties as assigned.

Qualifications:

• Minimum of 1 year experience working with homeless individuals and/ or those with severe and persistent mental illness and cooccurring substance use disorders.
  
• Understanding of and interest in providing harm reductionbased services for people actively using substances.
  
• Experience with databases including HMIS and Microsoft office.
  
• Excellent verbal and written communication skills.

Preferred Qualifications:

• Bilingual (Spanish/English) speaker strongly preferred
• BA in Social Work Psychology or related field preferred
• Knowledge of the Skid Row community and resources preferred.
• Applicants with past lived experience of substance use homelessness sex work or incarceration encouraged to apply.

Work Environment:

• Skid Row street based program. Daily walking independently throughout Skid Row community.
• Combination of Access Center field and office environment.
• Regularly required to sit stand bend stoop twist; occasionally lift or carry up to 35 lbs.
• Regularly walking distances over uneven surfaces and in encampment areas.
• Will necessitate working in busy loud and chaotic environment
• Will be exposed to elements like cold heat noise and odor as well as clients with severe medical and hygiene needs.