Sponsored Contracts Specialist

Job Type:

Institution Name:

The University of Arkansas at Little Rock is a metropolitan research university that provides an accessible quality education through flexible learning and unparalleled internship opportunities. At UA Little Rock we prepare our more than 8900 students to be innovators and responsible leaders in their fields. Committed to its metropolitan research university mission UA Little Rock is a driving force in Little Rocks thriving cultural community and a major component of the city and states growing profile as a regional leader in research technology transfer economic development and job creation.

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Department:

Qualifications:

Required Education and/or Experience:

• A bachelors or masters degree in general business finance accounting or a related field;

• At least two 2 years of experience in accounting reconciliation and customer service;

• Proficiency in computer skills.

Preferred Education and/or Experience:

• Experience in higher education; not required but preferred;

• Demonstrates written and verbal communication skills and experience in working in a positive team environment with strong interpersonal and relationship skills;

• Experience with Workday or other higher education applications;

• Experience with military billing portals.

Job Duties and Responsibilities:

Billing/Reconciliation

• Bills and collects all sponsored contracts vendors for payments of tuition and fees;

• Reconciles sponsored contracts billing accounts regularly to ensure accuracy and completeness of payments

• Monitors accounts and follows up with sponsored contracts vendors for delinquent payments.

Payroll Business Processes

• Processes and monitors all employee payroll deductions of tuition and fee payments for each semester according to the schedule set forth by Payroll.

• Reconciliation of employee tuition deductions to ensure proper application of payments.

Student Accounts Business Processes

• Works with Financial Services ORSP and Procurement to set up and monitor all sponsored contracts vendors in BANNER and Workday;

• Reconciles student accounts impacted by sponsored contracts payments or discrepancies;

• Uses judgment and discretion in carrying out the Student Accounts department procedures policies and operational routines pertaining to sponsored contracts transactions and student accounts record keeping;

• Responsible for monitoring the Sponsored Contracts email account and addressing issues as needed.

Customer Service

• Assists students by phone in person and email (including the Student Accounts and Sponsored Contracts email accounts) with questions issues and concerns about their accounts.

• Resolves account inquiries and discrepancies through appropriate reconciliation and documentation.

Administrative Duties

• Maintain the Procedures Manual for the Sponsored Contracts Specialist position

• Audits and reconciles backlogged files to ensure data integrity;

• Maintains electronic tracking systems for sponsored contract vendors and related financial reconciliations;

• Processes Chapter 33 VAED military payments and ensures accurate reconciliation between student accounts and CHAP 33 VAED records;

• Available after hours/weekends during peak times as necessary.

Knowledge Skills and Abilities:

• Possess superior verbal and written communication skills and interpersonal skills;

• Must be selfmotivated creative customerservicefocused and detailoriented;

• Demonstrated ability to perform account and financial reconciliations independently and accurately;

• Ability to work in a fastpaced multitasking environment;

• Knowledge of customer service techniques;

• Proficiency in using information technology applications for financial analysis and reconciliation;

• Strong organizational skills with the ability to work on multiple projects while meeting deadlines;

• Ability to comprehend and assimilate technical and businessrelated documents;

• Ability to work alone in a group and work as a team player;

• Ability to coordinate and collaborate with other departments;

• Knowledge of accounting principles and database management;

• Knowledge of applicable laws regulations and policies of assigned section;

• Ability to maintain professionalism in highpressure situations;

• Capable of conducting research performing basic quantitative quality assurance reviews and preparing detailed reconciliation reports.

• Ability to exhibit strong organizational skills;

• Ability to apply policies and procedures and other applicable regulations associated with assigned department or program;

• Ability to effectively communicate in person over the phone and in writing to all customers while providing excellent customer service.

Additional Information:

Special Instructions to Applicants:

The University of Arkansas at Little Rock is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions there may also be a financial (credit) background check a Motor Vehicle Registry MVR check and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential nondiscriminatory manner consistent with state and federal law.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

Constant Physical Activity:

Frequent Physical Activity:

Occasional Physical Activity:

Benefits Eligible: