End User Computing Spec III
End User Computing Spec III
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1 Vacancy
Job Description
End User Computing Specialist III
Associates degree and four years of appropriate experience; or a high school diploma or equivalent and 6 years of relevant experience. Appropriate college course work or vocational/technical training may substitute at an equivalent rate of required experience.
ADVANCED IT SUPPORT. Responsible for providing advanced (Tier 3 information technology (IT) support for WCB faculty members staff members and students. Reactive support. Troubleshoot and resolve highly complex hardware and software issues. Many will be problems escalated by Tier 1 and Tier 2 technicians. Proactive support. Provide preventative action recommendations and assist in finding solutions to recurring software and hardware problems.
IMAGE STANDARDS. Participate in developing standards for personal computers (PC) at WCB such as user classroom and lab PCs. Build and maintain images meeting those standards.
ADVICE. Serve as a technical consultant to Tier 1 and Tier 2 technical staff members. Assist them in resolving highly complex hardware and software issues.
USER TRAINING. Provide individualized training to end users. Adapt technical presentations on the fly to the appropriate level of complexity for each user.
INTERMEDIATE AUDIO VISUAL (AV) SUPPORT. Participate in the 4person team providing Tier 2 support for the WCBs AV environment (classrooms conference rooms recording studios digital signage etc.. Install AV hardware troubleshoot AV systems replace failed components etc.
INTERNAL CONSULTATION. Identify hardware software and integrated solutions to improve the efficiency and effectiveness of the support organization. Participate in collaborative evaluation and decisionmaking process.
$60000.00
EDUCATION & TRAINING: Computing Technology Industry Association (CompTIA) certifications such as A Network and Project
OTHER SKILLS: Works efficiently and with initiative independently and as a team member Communicates effectively and professionally with internal and external contacts Clearly explains complicated IT concepts to nonexperts
In order to be considered you must upload your cover letter and resume.
Application must be submitted by 11:55 p.m. (ET) of the posting end date.
Employment Type
Full-Time
