Director of BDC Operations
Director of BDC Operations
Posted on :
24-04-2025
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1 Vacancy
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Job Description
Job Title: Director of BDC Operations Automotive Group Level
Location: Miami FL (Central Hub) / Open to considering exceptional candidates in Chicago IL
Are you a visionary BDC leader ready to shape the future of customer engagement for one of the nations fastestgrowing automotive groups
Murgado Automotive Group is seeking a highly accomplished and strategic Director of BDC Operations. This executivelevel position is responsible for providing centralized leadership direction and oversight for all BDC functions across our expanding network of dealerships. Based primarily in our Miami FL hub (with potential consideration for Chicago IL) you will lead our BDC Team Leaders and personnel architecting strategies that drive significant growth in sales service retention and overall customer experience.
About Murgado Automotive Group:
Since our founding in 2001 with just three brands Murgado Automotive Group has experienced phenomenal growth now encompassing over 30 locations. Recognized in 2024 as the 2nd fastestgrowing dealer group in the United States we currently rank 65th nationally and are on an aggressive trajectory towards becoming an industry benchmark. This is a pivotal moment to join our team if you are a careerdriven leader seeking substantial impact and growth within a forwardthinking organization this opportunity is unparalleled.
Your Mandate & Key Responsibilities:
As the Group BDC Director you will be the driving force behind our BDCs success. Your responsibilities will include:
Strategic Leadership: Develop implement and refine comprehensive BDC strategies for sales service equity mining and vehicle acquisition across all dealerships to maximize performance and ROI.
Performance Optimization: Establish monitor and rigorously drive KPIs for the entire BDC operation fostering a culture of accountability and continuous improvement to exceed sales and service targets.
Team Development & Mentorship: Lead mentor and develop BDC Team Leaders and personnel ensuring high levels of engagement skill proficiency and career growth within the department.
Process & Technology Excellence: Evaluate optimize and standardize BDC processes and workflows. Leverage technology platforms (CRMs communication tools reporting systems) to enhance efficiency effectiveness and customer interaction quality.
Talent Management: Oversee all aspects of BDC personnel management including recruitment hiring comprehensive training programs performance evaluations and terminations.
CrossFunctional Collaboration: Partner closely with the Executive Team General Managers and Service Directors/Managers to ensure seamless integration alignment of goals and effective communication between the BDC and dealership operations.
Data Analysis & Reporting: Interpret complex data from various reporting platforms to identify trends opportunities and areas for improvement. Present clear actionable insights and performance reports to the Executive Team.
Compliance & Best Practices: Ensure all BDC activities adhere to relevant regulations manufacturer guidelines and internal policies. Stay abreast of industry best practices and emerging trends.
Qualifications of the Ideal Candidate:
Proven BDC Leadership: A minimum of five years of demonstrable experience managing and scaling multilocation or largescale BDC operations preferably within the automotive industry at a group or platform level.
Strategic & Analytical Mindset: Ability to think strategically develop datadriven plans and translate strategy into actionable operational tactics.
Deep Functional Expertise: Comprehensive understanding of all facets of BDC operations including sales appointment setting service scheduling lead management equity mining strategies digital retailing integration and vehicle acquisition campaigns.
Technological Proficiency: Expertise with major automotive CRM systems (e.g. VinSolutions) BDCspecific software (e.g. Volie) service scheduling tools (e.g. Xtime) phone systems and reporting/analytics platforms. High proficiency in Excel/Google Sheets is essential.
Inspirational Leader: Exceptional coaching mentoring and teambuilding skills with a handson leadbyexample approach.
Exceptional Communication: Superior verbal and written communication skills; capable of effectively interacting with personnel at all levels from BDC representatives to executive leadership.
Language skills: Fluency in both English and Spanish is strongly preferred.
ResultsOriented: A relentless focus on achieving measurable results and exceeding performance targets.
Adaptability & Continuous Learner: Thrives in a fastpaced growthoriented environment and demonstrates a commitment to continuous learning and selfimprovement.
Prerequisites: Ability to pass a preemployment background check and drug screening.
We Offer:
Comprehensive Health Benefits: Medical Dental and Vision Plans.
Financial Security: 401(k) Savings Plan with company match and Supplemental Insurance options.
Paid Time Off.
Professional Development: Access to ongoing training programs and opportunities for participation in industry 20 Groups.
Executive Access & Collaboration: Direct engagement with the Murgado Automotive Group Executive Leadership team.
Direct Reporting & Mentorship: Report directly to and receive mentorship from Mario Murgado Jr.
Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity color religion national origin gender sexual orientation/transgender status age disability martial/parental status citizenship status military status political affiliation and/or beliefs pregnancy order of protection status or other nonmerit status.
We are an employer who participates in the Everify program with the Department ofHomeland and Security.
Required Experience:
Director
Employment Type
Full-Time
Key Skills
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