PART TIME- Weekend MSP Operations Center Systems Support- Tier 2

MSP Operations Center Systems Support Tier 2

Experience: 5 Years of experience

Salary: $20$40 per hour (depending on experience)

Shift: Saturday & Sunday 9AM5:30PM

Description:

Contour Data Solutions is looking for a person wanting to make an immediate impact in a rapidly changing fast paced environment. The position is part of a technology team that has responsibility for internal and customer facing solutions which are hosted in our enterprise class data centers. The Systems Engineering Team is responsible for the server SAN and database infrastructure which supports customer applications in a 24x7x365 data center environment. The team focuses on performance tuning automation security design implementation and break/fix resolution of enterprise class solutions. Applications include third party solutions in addition to a diverse set of proprietary systems hosted on Windows and Linux servers. Position requires an experienced highly motivated Systems Engineer with a minimum of five years experience in design implementation and support of a large infrastructure consisting of Windows Linux and VMware systems as well as a variety of hardware including servers switches and SAN storage. This individual will be required to provide input into new and existing projects both from a technical perspective as well as from a business perspective.

Major Responsibilities:

• 5 years of experience with IT helpdesk or support position.
• Knows the Ins and Outs of a Network Servers and Windows PC (Hardware & Operating System)
• Have a strong understanding of an IP network including switches/firewalls and how to troubleshoot different issues.
• Able to selfmanage and hold themselves accountable.
• Can translate technical problems to the end user in a plain speak way that allows them to understand the problem and solution.
• Enjoy people and care to develop strong relationships with clients.
• Be an optimist at heart.
• Resolves problem situations in a professional manner.
• Group Policy experience in pushing software to client computers.
• Group Policy experience with Windows 10 deployments.
• Experience with iPhone/iPad/Android.
• Experience supporting phone systems from Microsoft Teams
• Experience with Apple computers in a networked environment.
• Experience creating images of computers and deploying across network.
• Networking experience (configuring/deploying network switches)
• Wireless network support.
• Nable RMM (remote management of computers).
• Cisco/Meraki equipment experience
• Experience supporting printers/copiers in a networked environment.
• Certifications are preferred. Microsoft Certs are a big plus.
• Intermediate knowledge of windows server environment including active directory DHCP DNS services event logs Line of Business application installations and management.
• IT support involving core business application and operating systems as well as virtual environments on VMware and HyperV.
• Implementation and support for Microsoft related technologies: Windows Server Exchange SQL Office 365 Windows 7/10 etc.
• Implementations and support of backup and disaster recovery solutions: Veeam Zerto Commvault

The Job:

• Monitors ticket database and monitoring platform and follows up with assigned personnel to ensure timely resolution of problems
• Invokes problem escalation procedures to coordinate recovery
• Isolates problem trends and ensures that troubleshooting efforts are completed
• Solves problems and makes decisions on a daily basis to help resolve issues
• Interfaces with users of technology employing a high degree of tact and diplomacy to promote a positive image of the department.
• Accurately communicates pertinent information to create a work environment that lends itself to the best interests of departmental personnel and customer service
• Performs duties in a costeffective manner to avoid waste of resources without jeopardizing quality of care and service
• Above all build professional and sincere relationships with clients and seek ways to improve their satisfaction with our service.
• Learn the ins and outs of our clients unique work environments.
• Work to quickly resolving incidents submitted by our clients.
• Monitor alerts generated by our tools to resolve incidents before our clients are even aware.
• Enter all work as service tickets and time as it occurs.
• Implementation and support of hardware: servers workstations firewalls switches wireless access points UPS batteries and other equipment.
• Interact with vendors to support customers specific line of business applications copiers/printers internet service providers etc.
• Remote access solution implementation and support: VPN Remote Desktop RemoteApp.
• IT environment documentation to include system reviews and recommendations.
• Communication w/customers: keeping them informed of incident progress notifying them of impending changes or agreed outages.
• SAN Administration Manage Monitor and recommend Performance improvements for SAN environments.
• Maintain a highly available Windows and Linux environment for an aggressive and dynamic business.
• Maintain and Optimize VMware clusters with hyper converged platform
• Understanding of server administration troubleshooting capacity planning and disaster recovery planning.
• Work with various 3rd party providers such as VMware Veeam Zerto Commvault Cisco EMC Nimble and HP.
• Work with tools such as Solarwinds Vmware Operations Manager and VRealize Veeam One
• Responsible for all facets of Data Center Operations including design implementation monitoring and communications.
• Create technical documentation when needed
• Work closely with the multiples constituents including customers solutions production support as well as network security desktop support and systems administrators to optimize the systems and related components.
• Just as the Level 3 Engineers will be supporting you you will also need to support them. We are a team and supporting those around us is a must!

Must have qualifications:

• Expert at Windows server administration and performance tuning
• Proficient at using all available resources for troubleshooting and problem solving and the ability to quickly and clearly diagnose and communicate problems and ensure the resolution of any problems identified.
• Knowledge of Windows Servers VMware and other various software applications Certifications a Plus.
• Technical analytical interpersonal and organization skills required
• Flexibility integrity teamwork and unwavering commitment to client satisfaction
• Able to take ownership of and troubleshoot a broad variety of system problems
• Ability to work well with others as well as independently. Attention to detail.
• Experience troubleshooting skills and techniques (hardware software network TCP/IP).
• Position requires oncall support including planned and unplanned responses to a 24x7 environment.

Bonus

• Familiarity with SQL Server
• VMware and SAN administration and performance tuning
• Working knowledge of ITIL principals and procedures.
• Windows VMWare Cisco SAN certifications
• Familiarity with Cisco UCS environments
• Experience of design implementation maintenance and troubleshooting of large complex IPbased networks.
• Experience in Network Capacity Planning Performance. Monitoring / Management and Network Design Architecture
• Experience in routing protocols like (OSPF BGP EIGRP VRRP IP HSRP MPLS BGP for dual ISP etc. protocols) and set up load balancing using BGP for dual ISP
• Experience with layer2 layer3 and/or layer4 network protocols and technologies TCP UDP HTTP/HTTPS REST SOAP NFSv4.x SMB Cisco CCNP / CCIE certifications desired
• Experience designing configuring and deploying network switches/routers. Including expertise in QoS/CoS traffic shaping and bandwidth throttling
• Advanced knowledge for the implementation and support of QualityofService (QoS) and MPLSbased networks is required. VoiceoverIP (VoIP) a plus.
• Strong understanding of Cisco routers and switches in a corporate infrastructure Strong understanding of network security practices and tools. Network Security (firewall policies rules best practices VPN IPSEC GETVPN)
• Experience with Cisco AMP Advanced Malware Protection
• Experience with Cisco Umbrella (Onpremises and Cloud Solutions.
• Experience with DUO MFA

Nonskill requirements:

• Pass a background check.
• Able and willing to lift 50 lbs of equipment.
• Be legal US citizen or have a USA work permit
• Have reliable transportation to get to and from office and to client locations.