Responsibilities
Provide daytoday technology support in the Clinical Performance Center CPC with primary responsibility for A/V equipment and software management. Collaborate with UNE ITS to maintain classroom technologies including performing or assisting with software updates. Maintain and organize an inventory of external technology equipment (e.g. video cables adapters slide advancers batteries). Work with administration faculty and staff to assess technology needs and support effective curriculum delivery. Ensure the functionality of courses and assessments in A/V and learning management systems ensuring compliance with HIPAA and FERPA . Set up record and manage the successful recording of COM assessments class lectures and presentations. Provide technical support to students both inside and outside the classroom particularly with A/V software class assessments and the learning management system during online exams. Provide technical training for faculty and support staff on software installation A/V recording retrieval and the use of courserelated technologies. Serve as a backup for Year 1 and 2 Technology Integration Managers during exams or leave. Escalate simulation center and classroom technology issues to ITS as needed. Train and manage student A/V technicians to ensure effective operation and support. Oversee the operation and maintenance of facilitywide computerbased multimedia clinical skill assessment systems including A/V monitoring recording hardware/software and robotic simulators. Perform other duties as assigned.
Qualifications
Associates Degree in Science Computer Technology Information Technology or a related field with two years of technical experience in information technology and media equipment presentations or a combination of education and experience that provides comparable knowledge and skills. Proficiency in Microsoft Office email and wordprocessing applications. Expertise in A/V monitoring recording and multimedia authoring/production tools. Familiarity with MAC and PC platforms. Experience with digital monitoring and recording web design and technical training is desirable. Ability to assess and manage the operational use and limits of A/V simulation and associated equipment ensuring appropriate maintenance. Ability to communicate technical concepts effectively to varied audiences and learner levels. Strong problemsolving skills with the ability to troubleshoot technology issues independently. Excellent interpersonal skills with the ability to engage with University personnel students and external vendors or organizations. Experience with Brightspace ExamSoft and/or Audience Response Systems is preferred. Strong administrative skills attention to detail and the ability to meet deadlines. Ability to lift and carry up to 40lbs.
Required Experience:
Unclear Seniority