Digital Communications Officer

COVID 19 OnCampus Requirements

Prior to May 1 2022 the University required all students faculty staff and visitors (including contractors) to declare their COVID19 vaccination status and provide proof that they were fully vaccinated or had an approved accommodation to engage in inperson University activities. These requirements were suspended effective May 1 2022 but the University may reinstate them at any point.

About Queens University

Queens University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research faculty administration engineering & construction athletics & recreation power generation corporate shared services and many more.

We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women racialized/visible minorities Indigenous/Aboriginal peoples persons with a disability persons who identify in the LGBTQ community and others who reflect the diversity of Canadian society.

Come work with us!

Job Summary

A Brief Overview

Reporting to the Director Digital Engagement the Digital Communications Officer is primarily responsible for managing and optimizing content across the units websites to ensure accuracy consistency accessibility and alignment with institutional branding. This includes maintaining current and campaigndriven content implementing content governance workflows integrating SEO and accessibility best practices leveraging analytics to guide updates and coordinating with developers to maintain platform integrity and performance.

This position creates implements and regularly updates digital marketing plans for the units programs teams and/or events. This position initiates and conducts market research and surveys and leverages analytics to monitor the effectiveness of the units online marketing strategies. This position develops reports and generates insights and recommendations to inform and improve upon the units digital marketing strategies and plans. This position also develops monitors and administers social media marketing budget.

Job Description

What you will do

• Creates implements and regularly updates digital marketing plans for the units programs teams and/or events.
• Initiates and conducts market research and surveys and leverages analytics to monitor the effectiveness of the units online marketing strategies.
• Develops reports and generates insights and recommendations to inform and improve upon the units digital marketing strategies and plans.
• Recommend and develop policies procedures guidelines and templates for consistency in use across the unit.
• Develops monitors and administers social media marketing budget.
• Oversees review and implements website strategy and digital marketing projects.
• Coordinates workflow between the unit and third parties.
• Other duties as required in support of the department and/or unit.

• FourYear Bachelor Degree or equivalent. In addition requires trade certification qualification or ongoing learning to remain ahead of changes in technology or emerging fields.

• More than 3 years and up to and including 5 years of experience.
• Experience developing and managing marketing plans considered an asset.
• Experience developing coordinating and producing promotional and marketing material considered an asset.
• Experience in client and/or customer experience functions considered an asset.
• Experience in data trend analysis and reporting considered an asset.
• Experience working at a postsecondary education institution considered an asset.
• Experience working in a comparable clientfocused environment considered an asset
• Experience in web design and website content development and management tools considered an asset (e.g. DreamWeaver FrontPage etc..

• Knowledge of concepts and principles in a specialist field that is typically acquired through a combination of advanced professional or academic qualifications and/or substantial work experience.
• Provide effective consultation and advice on nonstraightforward and/or complex issues.
• Interaction with others requires interpersonal skills and the ability to understand and influence.
• Adapt messages to meet the different needs of different audiences.
• Builds relationships trust and credibility.
• Prioritize and distribute work to deliver objectives on time and to the highest standard.
• Identify in advance when the intended results may not be achieved and develops a plan to address the gaps.
• Actively participate in project team meetings and develop individual and unit project plans.
• Lead procedural or technological change within a unit.
• Identify opportunities to improve the effectiveness and efficiency of work processes.
• Seek information and input to fully understand the cause of problems.
• Appropriately assesses risks before making a decision.
• Contribute to the creation and evaluation of possible solutions.
• Take action to remove obstacles and address problems before they impact performance and results.
• Apply equity diversity accessibility inclusion and Indigenization considerations to decision making and planning.
• Promote a work environment that is free from sexual violence harassment and discrimination and the ability to show empathy for those who have experienced trauma.

Employment Equity and Accessibility Statement

The University invites applications from all qualified individuals. Queens is committed to employment equity and diversity in the workplace and welcomes applications from women visible minorities Aboriginal Peoples persons with disabilities and persons of any sexual orientation or gender identity. In accordance with Canadian Immigration requirements priority will be given to Canadian citizens and permanent residents.

The University provides support in its recruitment processes to all applicants who require accommodation due to a protected ground under the Ontario Human Rights Code including those with disabilities. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at .