Senior Customer Growth Account Manager
Senior Customer Growth Account Manager
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Job Description
Tricentis Senior Customer Growth Account Managers are part coach project manager and product expert and are continually focused on helping our customers accelerate their testing journey and be successful with the suite of Tricentis testing tools.
Responsibilities:
Establish yourself as a trusted advisor with your customer base
Develop customer relationships that promote retention and loyalty
Gain deep knowledge about your assigned customers business needs goals and challenges
Collaborate with your customers to create a joint success plan focused on achieving their goals and solving their testing challenges
Coach customers on the best way to use Tricentis testing tools to obtain business value.
Work closely with other Tricentis team members to develop strategic account and success plans.
Partner closely with crossfunctional team members (e.g. sales product management engineering) to translate business needs and product requirements into improved solutions.
Strive to become a subject matter expert on Tricentis products.
Qualifications:
6 years of progressive Customer Success or Account Management experience with complex accounts
Strong sense of personal accountability and ownership for your assigned account base
Passion for helping others and seeing your customers succeed
Selfmotivated and proactive team player
Exceptional communication and organizational skills
Project Management Training or Coaching
Ability to travel to customerlocation occasionally and be in the Tricentis office 3 days/week
Additional skills that make an exceptional candidate:
Demonstrate strong knowledge and expertise of testing activities throughout the lifecycles of multiple varied projects.
Experience in software quality assurance and testing particularly test automation is a plus.
Knowledge of DevOps or good understanding of Agile/Waterfall development methodologies is a plus.
Tricentis Core Values:
At Tricentis we strive for success while inspiring those around us by knowing what we need to achieve and how we will achieve it. Our core values serve as our guiding light to drive our every action and define our ways of working so that we can create and enjoy a successful journey and reach higher heights together.
Demonstrate SelfAwareness: Own your strengths and limitations.
Finish What We Start: Do what we say we are going to do.
Move Fast: Create momentum and efficiency.
Run Towards Change: Challenge the status quo.
Serve Our Customers & Communities: Create a positive experience with each interaction.
Solve Problems Together: We win or lose as one team.
Think Big & Believe: Set extraordinary goals and believe you can achieve them.
We offer:
Market competitive salary successoriented commission / bonus
Supportive and engaged leadership team.
Career path and professional & personal development.
401(k) / pension plan full benefits package available.
Hybrid work environment.
Personal and professional development.
And more!
Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran.
Required Experience:
Manager
Employment Type
Full-Time
