Technology Operations Analyst
Technology Operations Analyst
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1 Vacancy
Job Description
About Us
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential commercial and industrial spaces through HVACR technologies. We protect temperaturesensitive goods throughout the cold chain. And we bring comfort to people globally. Bestinclass engineering design and manufacturing combined with categoryleading brands in compression controls software and monitoring solutions result in nextgeneration climate technology that is built for the needs of the world ahead.
Whether you are someone looking for a career change a professional an undergraduate student exploring your first opportunity or recent graduate we have opportunities that will allow you to innovate be challenged and make an impact. Join our team and start your journey today!
We are seeking a highly skilled Technology Operations Analyst to support our Technology initiatives!
The ideal candidate will be responsible for bringing to bear technology to improve service delivery and operational efficiency. The role is responsible to ensure that technology solutions align with business goals and deliver value. This role is accountable for analyzing designing and recommending technology solutions that meet business requirements and improve operational efficiency.
This job is based in ClujNapoca Romania.
We provide a flexible working schedule with the option of working hybrid.
In This Role Your Responsibilities Will Be:
- Assist in implementing new technologies within GBS to streamline processes reduce costs and enhance service quality.
- Support the Service Excellence team focused on HR technology automation and process improvement.
- Analyze current technology to identify automation and improvement opportunities.
- Help develop and implement new technology and automated processes.
- Gather and analyze data related to technology process performance and efficiency.
- Collaborate with teams to understand business requirements and workflow needs.
- Stay updated on technology automation and process improvement techniques.
- Monitor and evaluate the effectiveness of implemented technology and process improvements.
- Ensure compliance with company policies and industry standards.
- Optimize service delivery through technology including developing or enhancing selfservice portals chatbots and other digital tools.
- Analyze technology performance and service delivery data creating reports to identify trends issues and improvement opportunities.
- Provide technical support to the shared service team and train members on new technologies and systems.
- Ensure technology solutions meet quality standards and align with organizational policies and regulations.
- Manage technologyrelated projects within the shared service center ensuring timely and budgetcompliant delivery.
- Liaise with technology vendors and service providers to ensure optimal service and value.
- Identify and mitigate technologyrelated risks including cybersecurity risks within the shared service center.
For This Role You Will Need:
- A bachelors degree in human resources information technology computer science engineering or a related field is often required.
- 2 years of relevant experience in technology or similar roles.
- Proficiency in specific technologies relevant to the role database management systems (e.g. SQL Oracle) and software development methodologies (e.g. Agile Scrum).
- Experience with Workday and ServiceNow platforms and services.
- Relevant work experience in technology analysis IT support software development or a related area.
- Familiarity with industryspecific regulations and compliance standards that affect technology use and data security.
- Meticulous attention to detail to ensure accuracy and quality in technology solutions and documentation.
- Fluency in English.
- Proficiency in at least one additional language (French Italian Spanish Romanian or Czech) both spoken and written.
Preferred Qualifications That Set You Apart:
- Understanding of business processes and how technology can be applied to solve business problems and improve efficiency.
- Proficient in verbal and written communication to explain technical details to nontechnical partners and to engage with team members.
- Experience with project management tools and techniques to oversee technology projects from conception to implementation.
- Ability to learn and adapt to new technologies and changing business needs
- Ability to work effectively in a team environment and collaborate with other groups.
- Strong interpersonal skills to build relationships with collaborators and work collaboratively across the organization.
- Technical Skills and Knowledge:
Certifications such as Certified Business Analysis Professional (CBAP) Certified Data Analyst (CDA) or specific certifications in tools like Tableau or Power BI.
Experience with Workday HCM (Human Capital Management) modules including Core HR Talent Management Recruiting and Payroll.
Knowledge of Workday integration tools and techniques including EIB (Enterprise Interface Builder) and Workday Studio.
Experience with ServiceNow modules particularly in HR Service Delivery Incident Management and Knowledge Management.
Familiarity with Workday Studio.
Skills in managing and analyzing data within ServiceNow including reporting and dashboard creation.
Capability to assess HR metrics and data to aid in decisionmaking processes.
Statistical analysis and the use of statistical software.
Proficiency with Microsoft Suite.
Familiarity with programming languages such as Workday Studio.
Our Commitment to Our People
Across the globe we are united by a singular Purpose: Sustainability is no small ambition. Thats why everything we do is geared toward a sustainable futurefor our generation and all those to come. Through groundbreaking innovations HVACR technology and cold chain solutions we are reducing carbon emissions and improving energy efficiency in spaces of all sizes from residential to commercial to industrial.
Our employees are our greatest strength. We believe that our culture of passion openness and collaboration empowers us to work toward the same goal to make the world a better place. We invest in the endtoend development of our people beginning at onboarding and through senior leadership so they can thrive personally and professionally.
Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans including parental leav vacation and holiday leave.
Together we have the opportunity and the power to continue to revolutionize the technology behind air conditioning heating and refrigeration and cultivate a better future. Learn more about us and how you can join our team!
Our Commitment to Diversity Equity & Inclusion
At Copeland we believe having a diverse equitable and inclusive environment is critical to our success. We are committed to creating a culture where every employee feels welcomed heard respected and valued for their experiences ideas perspectives and expertise. Ultimately our diverse and inclusive culture is the key to driving industryleading innovation better serving our customers and making a positive impact in the communities where we live.
Equal Opportunity Employer
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex race color religion national origin age marital status political affiliation sexual orientation gender identity genetic information or disability. We are committed to providing a workplace free of any discrimination or harassment.
Work Authorization
Copeland will only employ those who are legally authorized to work in the Country in which they apply. This is not a position for which sponsorship or work authorization will be provided.
No calls or agency requests please.
Required Experience:
IC
Employment Type
Full-Time
