Insurance Operations Manager
Insurance Operations Manager
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Job Description
Essential Functions:
Design and implement foundational operational workflows for Small Commercial E&S products from submission to policy issuance.
Create and maintain comprehensive SOPs focusing on scalability from day one.
Develop quality assurance frameworks to maintain operational excellence as volume grows.
Collaboratively build operational playbooks that can scale with the business.
Act as the operational product owner representing underwriting needs to the engineering team.
Translate insurance operations pain points into clear technical specifications.
Drive product roadmap for operational efficiency improvements.
Lead UAT efforts for new features and system enhancements.
Balance quick wins with longterm architectural needs.
Establish baseline operational metrics and KPIs.
Design reporting frameworks to track operational effectiveness.
Create feedback loops between operations and product development.
Monitor and analyze operational trends to inform process improvements.
Define operational success criteria for new product launches.
Identify and document operational requirements for underwriting tools.
Support development of automated underwriting rules and validation.
Manage integration of thirdparty services into operational workflows.
Monitor vendor performance against operational requirements.
Document vendorrelated processes and procedures.
Identify opportunities to optimize vendor utilization.
Manage Sales Service and Underwriting teams to optimize workflow efficiency.
Basic Qualifications:
5 years of commercial insurance operations experience with deep understanding of insurance operations.
Proven track record implementing or optimizing insurance processing systems.
Entrepreneurial mindset and ownership mentality.
Experience translating operational requirements into solutions (technical and nontechnical).
Strong analytical skills with demonstrated ability to define and track operational metrics.
Experience building scalable processes and documentation.
Track record of successful crossfunctional project delivery.
Demonstrated ability to influence and drive consensus across stakeholder groups.
Required Experience:
Manager
Employment Type
Full Time
