Assistant Front Desk Manager Maternity Cover
Assistant Front Desk Manager Maternity Cover
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Job Description
JOB SUMMARY
Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities. The AFOM is responsible for achieving a hotels revenue and room sales objectives ensuring the appropriate Marriott Standard of service for our guests keeping a close eye on cost and helping the hotel achieve success. The AFOM supervise the work of Front Office associates in all areas and perform checks to ensure compliance with the requiring quality standards on a daytoday basis. Strives to ensure guest and employee satisfaction
Assist staff with expediting problem payments (e.g. problems processing credit card). Follow up with guest regarding satisfaction with guestrelated issues. Process all guest checkins by confirming reservations assigning room and issuing and activating room key. Process all payment types such as room charges cash checks debit or credit. Set up accurate accounts for each guest upon checkin (i.e. share withs separate room/tax/incidentals comp). Anticipate soldout situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g. Bell person Housekeeping) as necessary to resolve guest call request or problem. Coordinate with Housekeeping to track readiness of rooms for checkin. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to accounting specifications.
Assist management in hiring training scheduling evaluating counseling disciplining motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents injuries and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand sit or walk for an extended period. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.
In return for your hard work we give you
- Service Charge & Commissions
- Discounted accommodation in over 9000 hotels all over the world. Yes 9000!
- 5 breakfast when staying in any of our European hotels
- Discounted food & drink in restaurants and bars at Marriott International hotels
- Discounts for your friends and family
- 28 Holiday days (increasing with length of service)
- Paid breaks and free meals on duty
- Employee Assistance Program
- Company Pension Scheme
- Cycle to Work and EyeCare schemes
- Access to Marriott BenefitHub giving discounts rewards and perks on 1000s of brands in a variety of categories
- Wellness and mental health programmes
- Amazing staff parties & activities
- Length of Service and monthly recognition awards and gifts
- World class training and development
- Unlimited career opportunities (internationally and locally)
- and much more
Where you will work:
Situated in the heart of one of Londons most alluring locales The Park Tower Knightsbridge which is part of Marriott Internationals Luxury Collection brand is a stones throw away from graceful Hyde Park fabulous Harrods Harvey Nichols and the chic dining haunts of the citys most stylish set. Timeless elegance and contemporary design blend seamlessly in our elegant lobby and reception area. Our iconic circular towers 271 accommodations are all consistently spacious with open views of London. Suites include the distinguished service of the Park Tower Butler as well as breathtaking London skyline and Hyde Park views.
Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive peoplefirst are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.
Required Experience:
Manager
Employment Type
Full-Time
