Technical Services Specialist
Technical Services Specialist
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Job Description
About AlayaCare:
At AlayaCare were revolutionizing the way that home healthcare is delivered. Our leading cloudbased software allows our customers around the world to manage their employees scheduling billing and enable better delivery of care. Were a fastgrowing SaaS company with a team of 550 team members across Canada US Australia and Brazil. We aim to be the world leader in home healthcare software solutions as we empower providers to deliver better health outcomes to their patients and clients. We pride ourselves on our open and transparent culture our bias for action and being committed to a workplace where we can be ourselves.
About the Role:
As a Technical Services Specialist you will be a key member of the Technical Services team playing a clientfacing role supporting the technical aspects of professional services engagements. Based remotely in Canada you will contribute to the implementation of technical workstreams within projects and be responsible for scheduling planning and executing these deliverables.
A Day in the Life:
- Serve as the primary technical resource for small/medium projects coordinating with Sales Product Data Engineering and Client Experience teams.
- Assist as a secondary technical resource on large/enterprise projects under the guidance of the Technical Lead.
- Facilitate meetings answer questions and provide recommendations on technical topics such as data migration custom reports and API integrations.
- Deploy and occasionally build TurnKey Integrations.
- Analyze client data requirements and workflows; identify roadblocks and provide solutions.
- Deliver strategic consulting via phone and occasionally onsite.
- Support internal initiatives through documentation training and shadowing sessions.
- Maintain best practices and training material for the Technical Services team.
- Perform data migration activities including mapping legacy systems to AlayaCare and testing data accuracy.
- Support business intelligence projects by defining and validating reporting requirements.
- Contribute to API and flat file integration work by guiding clients and acting as a liaison with internal teams.
- Develop interim Excelbased reports/macros to bridge reporting gaps.
- Assist with other technical workstreams and projects as needed.
What You Bring to the Team:
- 02 years of relevant experience.
- College diploma or professional training in a technical field.
- Strong communication and problemsolving skills.
- Basic understanding of integrations data migration and reporting.
- Ability to manage competing priorities and communicate clearly with stakeholders.
- Experience with SaaS or healthcare software is considered an asset.
Location and Travel Requirements:
AlayaCare supports a flexible hybrid working model expecting employees to have a regular inoffice presence at their closest office location while offering flexibility for some remote work. The preferred candidate location for this role is Toronto Canada with some travel required.
What Makes AlayaCare a Great Place to Work:
- Recognized as one of Canadas Top Growing Companies and a Deloitte Technology Fast 50 awardee.
- Equity in a wellfunded highgrowth company.
- Hybrid working model with modern office spaces.
- Virtual and inperson social events.
- Comprehensive group benefits including telemedicine.
- Health wellness and development expense program.
- Parental leave topup program.
- Flexible vacation and Wellness Days.
- Paid Volunteer Time Off.
- Career growth and learning opportunities.
- A culture of transparency collaboration and innovation.
Required Experience:
Unclear Seniority
Employment Type
Full Time
