Customer Care Representative

Are you ready to be part of a dynamic and dedicated team Pinnacle Propane a leading propane distribution business operating in nine US states is looking for an Customer Care Representative to join our team. At Pinnacle Propane we are committed to providing exceptional service to our customers and employees.

Why Join Pinnacle Propane

At Pinnacle Propane we value our employees and offer a comprehensive benefits package to support your wellbeing and worklife balance. When you join our team youll enjoy:

• Great Benefits: Including medical vision dental insurances amongst others.
• Life Insurance: Financial protection for you and your family.
• Community Volunteering Day: A paid day off to give back to the community and make a difference.
• Paid Time Off: Generous PTO and company holidays to relax recharge and spend time with loved ones.
• Retirement Savings Plan: Employer contributions to help you save for the future.

Position Summary

The Customer Care Representative (CCR) is expected handle all daytoday frontoffice activities. The CCR works closely with the Customer Care Supervisor (CCS) to ensure satisfactory service to the customers. This position furthermore ensures the efficiency and effectiveness of the administrative activities executed in the front office

Essential Job Functions

• Answering calls and handling customer queries
• Adhere to assigned schedule and perform all assigned task
• Provide first level support for customer complaints or issues
• Research / resolve customer inquires
• Discuss with direct supervisor results of their daily weekly and monthly performance
• Accountable for satisfactory daily call answer rate and first call resolutions

COMPETENCIES

• COMMUNICATION must be able to effectively communicate with teammates managers and customers
• INTERPERSONAL SKILLS demonstrates the ability to understand relationshiporientated aspects of social effectiveness and to operate successfully in a variety of social exchanges
• TEAMWORK possesses the ability to work together toward a common vision

PERFORMANCE MEASUREMENTS

• Independently performs tasks of a routine nature
• Consistently delivers quality work during allotted timeframes
• Demonstrates appropriate organizational skills
• Understands and ensures compliance with company policies and procedures

QUALIFICATIONS AND REQUIREMENTS

Education:

High School diploma GED

Experience / Abilities:

• Effective communication skills and ability to interact with all employees and customers
• Ability to resolve customer inquiries while maintaining a professional and calm demeanor
• Ability to remain organized and focused on attention to detail in a fastpaced environment

• Proficient in Microsoft Office Suite or related software
• Use of Microsoft Office & generally have high level of computer skills

• English fluent proficiency verbal and written. Knowledge of Spanish an advantage

TRAVEL AND HOURS

• This position is fulltime standard operating hours
• Minimal travel may be required with this position as part of support responsibilities

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• employee is regularly required to talk or hear
• employee frequently is required to stand walk use hands to finger handle or feel and reach
• employee is occasionally required to lift office products and supplies up to 20 pounds

EEO Statement

Pinnacle Propane LLC is dedicated to employing and maintaining a diverse team. We take pride in being an Equal Opportunity Employer ensuring decisions are made irrespective of race color ethnicity national origin sex sexual orientation gender identity religion age disability veteran status genetic information or any other characteristics safeguarded by state or federal law.

Pinnacle Propane LLC complies with the laws and regulations set forth in the EEO is The Law poster.

Additionally Pinnacle Propane is dedicated to providing reasonable accommodations for job applicants with disabilities. Should you require assistance or an accommodation during the application process due to a disability kindly email .

Pinnacle Propane strives to ensure its careers website is accessible to everyone including individuals with disabilities. If you encounter any difficulties accessing Pinnacle Propanes careers website please reach out to us at so that we can offer the information or assistance you need through alternative methods and/or discuss a reasonable accommodation for the application process.

Disclaimer: Pinnacle Propane does not accept unsolicited resumes or applications from recruitment agencies. Any unsolicited information submitted to Pinnacle Propane by thirdparty agencies will be considered property of Pinnacle Propane and we will not be responsible for any fees associated with such submissions.