Team leader - Customer Service Admin - Operations
Team leader - Customer Service Admin - Operations
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Job Description
Team Leader Customer Service & Admin Operations @ KONE
Job Description:KONE is looking for a Team Leader for the CS&A Ops department. This position is an excellent opportunity for a strong leader who thrives in a dynamic environment and is ready to drive change.
Your Role:As a Team Leader at KONE you will be responsible for:
- Administrative managementof KONE construction sites and invoice management.
- Collaborationthroughout the project lifecycle.
- Managing interactionswith internal clients for reporting.
- Coordinationwith project supervisors.
- Improving proceduresand identifying efficiency gains.
- Taking initiativeand proposing innovative solutions to improve service and workflow.
- Monitoring and managingteam performance ensuring KPI compliance.
- Using customer service datato identify areas for improvement.
- Compliancewith company policies and global processes.
- Managing team operationswithin budget while ensuring efficiency.
- Implementing and overseeingnew tools processes and systems to optimize team performance.
People Management:
- Setting goals and creatingpersonal development plansandindividual development plansfor team members.
- Promotingskill development ensuring continuous improvement of competencies.
- Creating acollaborative environmentthat encourages information sharing and teamwork.
- Ensuring theintegration and trainingof competent new members.
- Fostering apositive work cultureto enhance employee engagement.
Client Management:
- Ensuringeffective complaint management guaranteeing prompt responses and followups.
- Improving the customer experience by adopting acustomercentric approachwithin the team.
What You Bring:
- Provenleadership experience you know how to guide support and inspire a team.
- Proficiency in French Dutch and English these languages are essential for this position.
- Technical expertise experience with SAP Salesforce and strong general IT skills.
- Multitasking skills you can manage priorities effectively in a dynamic environment.
- Changeready mindset you embrace transformation and drive continuous improvement.
- Attention to detail and quick .
- Experience in administration invoicing and order management.
Why Join KONE
- Position based in Brussels in a central and easily accessible office.
- Akey positionwithin a global leader in innovative solutions.
- The opportunity to shape and develop anew unified team.
- Acompetitive salary packagewith attractive benefits.
Ready to lead and make an impact Join KONE today!
#Hiring #KONE #TeamLeader #CustomerService #Brussels #Leadership #CareerOpportunity
At KONE we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where coworkers trust and respect each other and good performance is recognized. In being a great place to work we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Employment Type
Full-Time
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