Motor Deployment Agent
Motor Deployment Agent
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Salary Not Disclosed
1 Vacancy
Job Description
About Us
Speed simplicity and a commonsense human touch. Its what we do. And we do it well. We connect our customers with the very best in home pet travel life over 50s life cycling and SELECT Premier insurance anytime from anywhere. Weve been changing the game for insurance since 1985. And with several of the UKs most trusted brands under our wing weve developed a reputation as one of the UKs most trusted insurance businesses.
We currently have an exciting opportunity to join our Birmingham based Motor Fulfilment team as a Motor Deployment Agent on fulltime and permanent basis.
Purpose of Role
Our Motor Deployment Agents provide support and manage the external engineers (motor field) teams workload by being responsible for arranging inspections of vehicles following a motor claim. Playing a pivotal role in our customers experience our Liaisons ensure we are utilising our engineering field force effectively by organising efficient routes whilst providing high levels of customer service. Responsible for fulfilling the total loss journey by ensuring speedy payments to customers and making sure all systems are correctly updated. This is a role which is constantly evolving to meet the business needs and to provide our customers with a first class service.
Key Accountabilities
Achieve / exceed key customer metrics ensuring the customer experience is at the heart of everything we do treating customers fairly at all times.
Handle inspection requests which consist of: Low Speed Impact / Credit Hire and Without Prejudice inspections.
Lead develop and use appropriate judgement to deliver excellent performance in line with the Direct Line Group values and strategy
Ensure the best use of your resource to meet customer demands and achieve business Service Level Agreements
Control and manage the operational costs
Identify own and manage the risks involved in running our business appropriate to your role interacting with the appropriate internal and external contacts ensuring opportunities and threats are managed proactively and in line with the Group Risk Framework minimum standards.
What we are looking for:
Excellent customer service skills
A strong communicator both verbal and written
Excellent organisational skills
Team player
Ability to work well under pressure
Ability to learn new skills whilst working in a fastpaced environment
Contract: Permanent
Hours:35 hours (Monday Friday 9am5pm)
Location: Birmingham (Livery Street)
What well give you:
We wouldnt be where we are today without our people and the wide variety of perspectives and life experiences they bring. Thats why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office working varying with the nature of your role. Core benefits include:
9 Private Pension
50 off home motor and pet insurance plus free travel insurance and Green Flag breakdown cover
Additional optional Health and Dental insurance
EV car scheme allows all colleagues to lease a brand new electric or plugin hybrid car in a tax efficient way.
Generous holiday allowance
Buy as you earn share scheme
Employee discounts and cashback
Plus many more
Life at Direct Line Group
Direct Line Group is an equal opportunity employer. We value diversity and were committed to making DLG a truly inclusive place to work.
We recognise and embrace that people work in different ways and well always adapt as much as possible so you have the best and most comfortable working environment that we can offer. We know youre more than a CV and the things that make you you can bring real potential to DLG.
If you need us to make any adjustments to our recruitment process speak to our recruitment team who will be happy to support you.
Ways of Working: Our hybrid model way of working offers a best of both worlds approach combining the best parts of home and officeworking offering flexibility for everyone. When youll be in the office depends on your role but most colleagues are in 2 days a week and well consider the flexible working options that work best for you. Read our flexible working approach here.
#LIPK1 #Hybrid
Required Experience:
Unclear Seniority
Employment Type
Full-Time
