Health Coach Sr Supervisor

Health Coach Supervisor 2 openings)

The Health Coach Supervisor is an integral member of the Evernorth Workplace Care management team. Supervisor will be involved in the hiring evaluation and management of onsite coach team members. They will report directly to the Coach Manager. The individual must have the ability to function in an autonomous manner but also collaborate with team and Manager to ensure optimal coaching services in responsible manner.

Operations Management:

Responsibilities include working with communicating directing planning organizing financial/operational monitoring and integrating operations in order to facilitate the delivery of cost effective high quality coaching services in an everchanging environment. Actively drives and achieves results with accountable matrix partners. Oversees the daytoday operations activities for coaching programs under EWC Coach Manager. Provides ongoing support and leadership direction to resolve problems and issues as they arise utilizing independent judgment and discretion. Collaborates with all levels of staff in a variety of departments; providers customers training teams reporting teams quality managers recruiters and matrix partners.

Quality:

Ensures quality of coaching program of EWC Onsite Coaching by collectively forming a Quality Taskforce responsible for evaluating coaching documentation providing an inhouse quality solution. This will be an updated process to utilize NCQA standards CVT reviews and Deskside feedback. This process includes new employees as well as seasoned staff at varying levels of performance.

Coaching:

The Coach Supervisor will continue to fulfill client duties by providing customer and client support. This includes identifying customer health education needs through targeted health assessment activities. Collaborate with customers to establish health improvement plans set personalized evidencebased goals and support customers in achieving those goals. Empower customers to become an active participant in their own health outcomes. Assist Customer in overcoming barriers to better health. Lead and support a variety of Health and wellness promotional activities such as group coaching wellness challenges and Health related seminars. May perform biometric screenings including finger sticks blood pressure body composition etc. Utilize biometric values and motivational interviewing techniques to collaborate with customer to drive to improve clinical outcomes. Provide support for healthrelated site events which include open enrollment wellness committee facilitation flu shot events health fairs etc. Collaborate with our matrix partners to support the overall health and wellness strategy the aligned client.

Responsible for providing operational leadership ensuring business discipline is a component of the decision making process necessary for the successful operation of EWC Onsite Coaching. The individual will work directly with Coach Managers to assure their performance and accountability. Their individual contributions are integral to the success of the EWC by blending financial operational quality sustainment and coaching goals.

• Oversees the operations of their assigned clients/coaches to ensure smooth and efficient customer care management and quality outcomes.

• Ensure customer and employee satisfaction while promoting safety and retention. Serves as a real time resource and assists managerial expertise for staff problem solving on customers processes and issues impacting a customers overall health.

• Develop and maintain a business/management approach to track monitor communicate and achieve established goals/targets in the areas of: (a) employee satisfaction (b) customer satisfaction (c) quality (d) compliance and (e) financial results.

• Provide effective leadership for all staff by establishing open communications mentoring training guidance and articulating clearly defined goals and objectives tying to medical groups strategies.

• Coordinates quality initiatives and process improvements. Aligns and manages to metrics.

• Develops leadership skills among staff including communication decision making problem solving critical thinking and employee engagement. Leads the development of staff and supports career advancement opportunities. Functions as a role model and encourages staff to participate in their own development.

• Responsible for selection orientation onboarding and retention of staff. Demonstrates leadership through coaching performance evaluations corrective actions and development opportunities to create a culture of learning.

• Reinforces APOs for staff which are measurable and align with EWC Coaching Programs.

• Participates in the development and review of EWC and department policies procedures and SOPs as needed to promote and provide quality patient care and customer service.

• Promotes care based on evidence based guidelines.

• Lead staff in going through change processes stressing an entrepreneurial/innovative approach in creating a strong group practice.

Qualifications:

• Current EWC Onsite Coach in good standing with Coach Manager or employee with prior onsite EWC health coaching experience.

• Ability to manage direct reports in fast paced business environment.

• Demonstrates leadership skills and desire to grow into management.

• Excellent HEV/coach documentation knowledge and quality evaluation skills.

• Bachelor or Masters degree in healthcare administration or related field or equivalent.

• Excellent communication leadership teambuilding and quantitative analysis skills.

• Ability to develop strategies and plans to meet customer needs; develop clinician/clinic relationships; manage and support values and vision.

• Bonus points for Bilingual (Spanish)

Location: Coach will remain at their current client location.