Front Desk Manager
Front Desk Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Front Office Manager
Overview
Manage front desk operations to ensure staff meets company operational standards while providing the highest level of guest service.
Responsibilities
- Interview select train schedule coach and support associates ensuring they perform in accordance with established brand or hotel standards.
- Oversee all front office operations in the absence of the General Manager.
- Remain an active participant at the front desk including checking in/out guests preparing bills and handling guest requests.
- Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.
- Respond to brand Guest Alerts for resolution as needed.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Participate in lobby ambassador and other activities related to interacting with guests on an individual level. Thus creating a relationship and culture that will result in repeat stays.
- Assist in hotel food and beverage when needed where applicable.
- Assist in monitoring of front office financial operations and ensure front office compliance with accounting controls and procedures.
- Assist in development implementation and monitoring of daily weekly monthly and annual departmentwide budgets and forecasts.
- Review correspondence from guests and incident logs; direct staff according to information obtained.
- Review all brand correspondence for updates to procedures and standards and ensure all is communicated to the staff.
- Ensure front office supplies and merchandise for the gift shop and or market are fully stocked and inventory is maintained.
- Work with the Sales office to ensure group resumes and group rooming lists are inputted and maintained.
- Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
- Follow sustainability guidelines and practices related to HHMs EarthView program.
- Practice safe work habits wear protective safety equipment and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
Job Requirements
Qualifications
- 1 to 3 years hospitality related experience including front desk operations experience.
- Good problemsolving skills
- Strong verbal and written communication skills
- Significant attention to detail
- Flexible availability in schedule
What we offer you in return for your dedication and hard work isa rewarding benefits package that includes:
Wellness:
- Vacation Time
- Work Life balance.
Rewarding Hard Work:
- Incentive based bonus program
- Employee discounts within your hotel brand
- Discounts for friends and family within your hotel brand
- You are going to love being a part of our team! And well pay you for new team members you refer to ANY of our locations!
Career Growth:
- Free inhouse training programThis unique program fosters employee growth throughout our associates career with our company and has a clear path to get you where you envision yourself.
Equal Opportunity Employer
Required Experience:
Manager
Employment Type
Full-Time
