Technical Support Rep I
Technical Support Rep I
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Shenandoah Telecommunications Company (Shentel) specializes in providing HighSpeed Internet and other telecommunications services to customers in the MidAtlantic United States. We focus on rural communities which are often overlooked by larger Shentel family of brands includes: Shentel: Provides traditional cable Internet services for small towns and rural communities. Glo Fiber:Delivers fiberoptic Internet for customers in larger cities as a competitor to incumbent providers. Shentel Business and Glo Fiber Business: Offers small medium and largescale telecommunication services for businesses and enterprises in our areas. We live and work in the same places as the customers we serve and we are proud to support our local communities. For more information please visit .
Do you enjoy interacting with people Are you a natural problemsolver Do you love working with the latest technology If this sounds like YOU come be a part of our growing Shentel Technical Support Team!
As a Technical Support Representative you will play a pivotal role in the continued stability and growth of our organization by serving as a frontline representative for Shentel.
Our Technical Support Representatives are a part of a supportive serviceoriented team in call center environment who:
Promote quality customer experience with honest and committed customer care.
Engage in realtime troubleshooting with customers to resolve technical issues.
Educate residential Shentel customers about the installation and use of products.
Capture opportunities to offer additional or upgraded services to customers as available while providing a quality customer experience.
We offer a great work environment and competitive total compensation package that includes:
World class 401(k) up to 8 company contribution
Medical dental vision and life insurance with company subsidies
Up to 3 weeks of PTO and up to 9 paid holidays
You worked hard for the following:
Your reputation as a successful customer service professional who meets and exceeds goals
Your high school diploma or equivalent
One year of customer service or call center experience
We are looking for motivated individuals who love a challenge and are ready to meet and exceed their goals.
What are you waiting forCome join Shentels Technical Support Team!
Shentel provides a drugfree workplace and is an EEO employer.All qualified applicants will receive consideration for employment without regard to age race color religion sex (including sexual orientation and gender identity) national origin disability or protected Veteran status.
If you require accommodation or assistance to complete the online application process due to a medical condition or impairment please contact aHR Representativeator.When you contact a HR Representative please identify the type of accommodation or assistance you are requesting. We will assist you promptly.
Other details
- Job FamilyCustomer Service
- Job FunctionIncumbent Cable
- Pay TypeHourly
Employment Type
Hourly
