Renewals Lead
Renewals Lead
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$ 150000 - 165000
1 Vacancy
Job Description
About HeyGen
At HeyGen our mission is to make visual storytelling accessible to all. Over the last decade visual content has become the preferred method of information creation consumption and retention. But the ability to create such content in particular videos continues to be costly and challenging to scale. Our ambition is to build technology that equips more people with the power to reach captivate and inspire audiences.
Learn more at. Visit our Mission and Culture doc here.
Position Summary
HeyGen is seeking a strategic and driven Renewals Lead to take ownership of our customer renewal lifecycle and drive longterm retention. In this fulltime role you will lead the endtoend renewal process for our enterprise customer base ensuring a valuedriven experience that keeps users engaged and invested in HeyGens AI video platform. Youll partner closely with Marketing Sales and RevOps to proactively manage retention risk optimize renewal workflows and uncover expansion opportunities.
This role is based in our Los Angeles or San Francisco office.
Core Responsibilities
- Own and execute the renewals strategy across a portfolio of customers ensuring timely and successful renewals & growth.
- Identify and mitigate churn risks in collaboration with the Sales team
- Partner crossfunctionally to resolve account billing and usage issues impacting renewal outcomes
- Forecast renewal performance accurately and maintain uptodate data in Salesforce
- Drive customer engagement with HeyGens value proposition to reinforce longterm value
- Surface expansion potential and collaborate with Sales or Marketing to support growth opportunities
- Lead improvements to renewal processes playbooks and tooling to scale the motion
- Provide insights and reporting on retention trends and performance metrics to stakeholders
- Support pricing changes multiyear deals and upsell opportunities in partnership with the broader revenue team.
Requirements
- 46 years of experience in SaaS renewals customer success or account management
- Demonstrated ability to manage highvolume customer interactions and meet/exceed retention goals
- Strong communication negotiation and relationshipbuilding skills
- Proficient in Salesforce (or similar CRM) subscription billing tools and spreadsheets
Analytical proactive and comfortable working crossfunctionally
Bonus points
- Experience in a PLG (productled growth) environment or with AI/creative tools
- Familiarity with Salesforce or other CS/revenue platforms
- Youve built renewal or retention playbooks from scratch before
- Passion for video AI or storytelling
Compensation
Salary Range: $150000 to $165000 annually
Please note that the salary information is a general guideline only. HeyGen considers factors such as scope and responsibilities of the position candidates work experience education/training key skills and internal equity as well as location market and business considerations when extending an offer. As part of our total rewards package HeyGen offers comprehensive benefits including a 401k plan health benefits generous PTO a parental leave program and emotional health resources.
HeyGen is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Employment Type
Full-Time
