Tier 1 TechnicalCustomer Support - 12271
Tier 1 TechnicalCustomer Support - 12271
Posted on :
24-04-2025
Employer Active
1 Vacancy
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Job Description
LOOKING FOR STELLAR TOP CANDIDATES
Position: Tier 1 Technical/Customer Support
Working Hours: FullTime Mon Fri 6:00 am 3:00 pm EST 1 hr lunch break)
Holidays: US Holidays
Salary: $1000 to $1500 /month (depending on interview and clients approval)
Role Responsibilities:
- Provide exceptional & empathetic support to our customers through email live chat and phone
- Leverage resources to navigate troubleshoot escalate and solve customer concerns and system issues while actively maintaining timeline expectations
- Skillfully balance time between competing priorities assisting customers troubleshooting issues & working on projects
- Work crossfunctionally and communicate clearly to help drive product and process improvements across teams knowledgebase resources and more
- Think outside of the box to develop creative support solutions that best serve our customers and their needs
Competencies:
- Incredibly curious and empathetic.
- You seek to understand the full picture from the customers point of view. Youre also willing to challenge this understanding every day.
- Adaptable and relentless.
- You understand that change is the only constant in a startup and you embrace it.
- You are willing to run through walls to realize our vision.
- Articulate and wellaccustomed to a clientfacing role
Requirements:
- At least 2 years of experience at a Software ideally SAAS company in a Customer Support related role
- English fluency is a must Good written and verbal communication skills
- Phone & written communication experience is a must
- Familiarity with Slack or a similar tool is required
- Familiarity with Notion and Zendesk is a (Plus)
Tech Preference:
- MacBook Air M2 8GB RAM Minimum 15 Mbps
- Windows Intel Core i5 8GB RAM Minimum 15 Mbps
List of US Holidays to follow (subject to change):
- January 15 MLK Day
- February 19 President s Day
- May 27 Memorial Day
- June 19 Juneteenth
- July 4 Independence Day
- September 2 Labor Day
- November 11 Veterans Day
- November 28 Thanksgiving
- November 29 Black Friday Day After Thanksgiving
- December 25 Christmas Day
- October 14 Columbus Day
- January 1 New Years Day
NOTE: We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization we kindly request that you direct any update inquiries to the team responsible for handling your initial application.
Employment Type
Full Time
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