Account manager E-commerce
Account manager E-commerce
Posted on :
23-04-2025
Employer Active
1 Vacancy
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Job Description
Account Manager Ecommerce
Overview
The Account Manager Ecommerce plays a pivotal role in driving the success of company operations within the online retail space. This individual is responsible for managing client relationships ensuring high levels of customer satisfaction and maximizing revenue through strategic account growth. The Account Manager serves as a liaison between the company and its ecommerce partners fostering strong communication and collaboration to achieve shared business objectives. In a fastpaced digital marketplace this role requires a keen understanding of ecommerce trends analytics and customer needs. By closely monitoring account performance and market developments the Account Manager can identify opportunities for improvement and innovation. Additionally this position involves collaborating with crossfunctional teams including marketing sales and product development to enhance the online shopping experience. Ultimately the Account Manager Ecommerce is integral to achieving business goals and driving sustainable growth in a competitive environment.
Key Responsibilities
- Manage and develop key client relationships to enhance client satisfaction.
- Conduct regular performance reviews with clients to assess account health.
- Identify opportunities for upselling and crossselling products or services.
- Collaborate with marketing teams to develop targeted campaigns for clients.
- Analyze sales data to forecast account performance and growth potential.
- Monitor market trends to inform strategic decisionmaking.
- Serve as the main point of contact for client inquiries and concerns.
- Coordinate with logistics and supply chain teams to fulfill orders efficiently.
- Implement best practices for ecommerce strategies and sales techniques.
- Track and report on key performance indicators (KPIs) for accounts.
- Develop and present tailored proposals to meet client needs.
- Collaborate with product development to ensure alignment with client demands.
- Participate in industry events and networking to promote the companys offerings.
- Provide training and onboarding support to new clients as needed.
- Assist in the resolution of any discrepancies or issues related to client accounts.
Required Qualifications
- Bachelor s degree in Business Marketing or a related field.
- 3 years of experience in account management preferably in ecommerce.
- Strong understanding of ecommerce platforms and technologies.
- Proven track record of achieving sales targets and driving growth.
- Excellent communication and interpersonal skills.
- Ability to analyze data and make informed decisions.
- Experience with CRM software and account management tools.
- Strong negotiation and presentation skills.
- Project management experience is an asset.
- Knowledge of digital marketing strategies and practices.
- Ability to work collaboratively in a team environment.
- Strong problemsolving abilities and a proactive approach to challenges.
- Understanding of supply chain and logistics processes in ecommerce.
- Flexibility to adapt to a fastpaced everchanging environment.
- Detailoriented with strong organizational skills.
- Willingness to travel occasionally for client meetings and events.
negotiation,digital marketing strategies,crm software,e-commerce platforms,client relationships,marketplace management,communication skills,account management,presentation,amazon,data analysis,supply chain processes,e-commerce strategies,sales target achievement,e-commerce,project management
Employment Type
Full Time
Key Skills
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