Reservations Manager
Reservations Manager
Posted on :
23-04-2025
Employer Active
1 Vacancy
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Job Description
Our client is a luxury community offering natureinspired hospitality resorts in suite wellness relaxation and recreation experience for both residents and visitors.
Job Summary
The Reservations Manager will oversee all aspects of the reservations process Estate ensuring a seamless and professional experience for guests. This individual will be responsible for managing the reservations team optimizing booking systems and collaborating with other departments to deliver exceptional customer service while maximizing occupancy and revenue.
Key Responsibilities
Reservation Management:
Manage all reservations ensuring accuracy in bookings cancellations and modifications.
Monitor room inventory and availability to optimize revenue opportunities.
Implement strategies to improve booking conversions and reduce cancellations.
Team Leadership:
Train mentor and manage the reservations team to maintain high performance and professionalism.
Develop and maintain standard operating procedures (SOPs) for the reservations department.
Foster a culture of excellence and collaboration within the team.
Guest Relations:
Respond promptly to guest inquiries and special requests ensuring a personalized and exceptional experience.
Handle escalations or complaints regarding reservations in a professional manner.
Liaise with guests to promote additional services such as golf packages dining experiences and wellness offerings.
System and Reporting:
Oversee the use and maintenance of the property s reservation systems and ensure the team is proficient in its use.
Generate and analyze reports on bookings occupancy rates and revenue trends to support decisionmaking.
Identify opportunities to improve efficiency and accuracy in the reservation process.
Update Group Sheets and all reporting systems on a daily and weekly basis.
Revenue Optimization:
Work closely with the Sales and Marketing teams to implement pricing strategies and promotions.
Ensure compliance with rate structures corporate agreements and discounts.
Monitor competitor pricing and market trends to maintain a competitive edge.
Collaboration:
Partner with the Front Office Housekeeping and Food & Beverage teams to ensure smooth operations and guest satisfaction.
Support marketing campaigns by promoting packages and special events during the reservation process
Requirements
- Bachelor s degree in Hospitality management Business Administration or related field.
- Minimum of 3 years of experience in a similar role preferably in a luxury resort or hospitality setting.
- Proficiency in reservation systems and property management software (e.g. Opera Amadeus or similar).Strong leadership organizational and problemsolving skills.
- Excellent communication and interpersonal skills.
- Knowledge of revenue management principles and practices.
- Attention to detail and a commitment to accuracy.
- Customerconcentric mindset with a passion for delivering memorable guest experiences.
- Flexibility to adapt to a dynamic and fastpaced environment
Employment Type
Full Time
Key Skills
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