Service Manager Automoitve Dealership
Service Manager Automoitve Dealership
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5years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Service Manager/Operations Manager
Locations: Continental United States
Travel Required: 85100
- Managing repair bay workflows and technician productivity
- Reducing vehicle cycle time (from dropoff to delivery)
- Improving customer satisfaction (CSI scores)
- Coordinating parts availability scheduling and service writeups
- Ensuring compliance with OEM processes and warranty policies
- Implementing standard operating procedures (SOPs) and KPIs
- Enhancing profitability of the fixed ops side (nonsales revenue)
- Training service advisors and technicians
Requirements
- 5 years of experience in automotive service management operations management or fixed operations leadership
- Proven track record as a Service Manager Fixed Ops Director or Operations Consultant in dealership or fleet environments
- Experience managing highvolume service bays technician teams and workflow optimization
- Strong understanding of vehicle service cycle time including strategies to reduce turnaround time from dropoff to delivery
- Demonstrated ability to improve Customer Satisfaction Index (CSI) scores through process improvement and customercentric practices
- Expertise in parts coordination service scheduling and accurate service writeup processes
- Deep knowledge of OEM procedures warranty guidelines and compliance requirements
- Ability to implement and reinforce standard operating procedures (SOPs) and key performance indicators (KPIs)
- Proven success in enhancing fixed ops profitability (nonsales revenue) through labor efficiency upsell strategies and cost control
- Skilled in training and coaching service advisors and technicians to meet performance and quality targets
Benefits
- Intellectually stimulating engagements driving P&L results for OEMs and T1s throughout the USA
- WellEstablished:
- First project deployed in 2001
- Over 1000 Completed Projects
- 250 Clients
- Global Footprint: Servicing 28 countries
Quality Logistics & Production Crisis Management / Critical Situations Cost Reduction HR Services
5+ years of hand-on Quality Control experience within an Automotive or Aerospace production/manufacturing environment. Experience inputting PPAP, APQP documentation into a Mercedes-Benz SQMS (Supplier Quality Management System). 5+ years of experience in automotive service management, operations management, or fixed operations leadership Proven track record as a Service Manager, Fixed Ops Director, or Operations Consultant in dealership or fleet environments Experience managing high-volume service bays, technician teams, and workflow optimization Strong understanding of vehicle service cycle time, including strategies to reduce turnaround time from drop-off to delivery Demonstrated ability to improve Customer Satisfaction Index (CSI) scores through process improvement and customer-centric practices Expertise in parts coordination, service scheduling, and accurate service write-up processes Deep knowledge of OEM procedures, warranty guidelines, and compliance requirements Ability to implement and reinforce standard operating procedures (SOPs) and key performance indicators (KPIs) Proven success in enhancing fixed ops profitability (non-sales revenue) through labor efficiency, upsell strategies, and cost control Skilled in training and coaching service advisors and technicians to meet performance and quality targets
Employment Type
Full Time
