HR Operations Officer
HR Operations Officer
Posted on :
23-04-2025
Employer Active
1 Vacancy
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Job Description
The purpose of the HR & Operations Officer will be to manage daily HR operations staff supervision client services and ensure compliance with statutory regulations. The ideal candidate will possess strong leadership skills a commitment to excellent client and associate service and the ability to drive operational efficiency.
Key Responsibilities:
- Staff Supervision and Performance Management:
- Oversee daily performance of associates ensuring high productivity and discipline.
- Implement effective performance management processes and assist in the development of team members.
- Regularly review and assess the performance of staff providing feedback and coaching as necessary.
- Client & Associate Service:
- Ensure that client service levels are met according to the service level agreements (SLAs).
- Organize and participate in business review meetings with clients to continuously improve service delivery and performance.
- Address client concerns and act as a liaison between the client and operations team.
- Manage recruitment and selection processes for associates ensuring the best fit for the role.
- Motivate and engage associates to enhance job satisfaction and performance.
- Maintain associate data including payroll generation attendance records and employee concerns.
- Daily OnSite Operations Management:
- Supervise daytoday operations including headcount management employee checkins and staff availability during working hours.
- Implement and monitor adherence to company policies and procedures at the site level.
- Legal and Financial Risk Management:
- Ensure compliance with statutory and legislative requirements (labor laws health and safety regulations Data Protection laws etc..
- Manage and monitor financial aspects related to payroll budgeting and expense management.
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- Workplace Health and Safety Compliance:
- Promote and ensure a safe and healthy working environment for associates.
- Regularly assess and improve workplace safety standards in line with legal requirements.
- Internal Procedural Compliance:
- Ensure adherence to Altima Talent s Limited s internal policies and ethical standards by associates.
- Conduct periodic audits of operations and processes to identify areas for improvement and ensure compliance.
- Business Development:
- Identify opportunities for revenue protection and growth by expanding current client accounts.
- Actively seek out and generate new client relationships to support business development.
- Employee Scheduling and Attendance Management:
- Formulate and manage employee shift plans to ensure adequate coverage.
- Maintain accurate attendance records and resolve any discrepancies in a timely manner.
- Onboarding and Training:
- Facilitate the onboarding process for casual employees ensuring a smooth transition and integration into the team.
- Provide necessary training and orientation to new employees regarding company policies and expectations.
- Leave Management:
- Administer employee leave requests and ensure compliance with company leave policies.
- Maintain accurate records of employee leave balances and ensure timely updates.
- Payroll Management:
- Manage and process weekly and monthly payrolls accurately and on time.
- Issue pay slips to employees and resolve any discrepancies or queries related to payroll.
- Compliance with Statutory Documents:
- Collect and verify statutory documents from employees (e.g. tax forms identification etc. to ensure legal compliance.
- Disciplinary Actions and Escalation:
- Address and manage disciplinary issues and escalate serious matters for further action.
- Ensure consistency and fairness in handling employee conduct and performance issues.
- Client Visibility and Satisfaction:
- Foster strong relationships with clients ensuring a high level of client satisfaction.
- Regularly assess client feedback and take proactive steps to address any concerns.
Requirements
Qualifications Skills and Competencies:
- Bachelors degree in Human Resources Business Administration or a related field.
- Minimum 5 years of experience in HR and operations management.
- Strong knowledge of labor laws payroll systems and statutory compliance requirements.
- Excellent interpersonal communication and conflict resolution skills.
- Strong leadership and people management skills.
- Ability to work effectively under pressure and handle multiple tasks simultaneously.
- Proficiency in MS Office and HR software/systems.
- Experience in business development or client relationship management is a plus.
- High level of integrity and professionalism.
- Strong organizational and time management skills.
- Detailoriented with a focus on delivering results.
- Ability to thrive in a fastpaced and dynamic work environment.
Employment Type
Full Time
Key Skills
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