Boarding and Applications Specialist
Boarding and Applications Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
As a Boarding and Applications Specialist youll play a critical role in ensuring a smooth efficient and successful onboarding experience for new merchants. Youll be the goto liaison between our customers and our processing partnersensuring everything is ready for a seamless launch. This role is ideal for someone who thrives on collaboration has a keen eye for detail and is passionate about delivering exceptional service.
Youll work closely with our Sales Launch and Implementation teams to make sure merchant accounts are approved and ready to go before their software goes live.
What Youll Be Doing:
- Partner with Sales to gather required preapplication data
- Collect application documents and guide merchants through the process
- Conduct initial underwriting checks in line with KYC and compliance guidelines
- Accurately enter and board merchant accounts to achieve firsttime approval
- Act as the primary contact between merchants and our processing partners to secure approvals
- Troubleshoot and resolve account issues and configurations
- Provide calm patient support to merchants and resolve escalations when needed
- Build relationships across internal teams to align with launch timelines
- Maintain deep knowledge of our payments products vendor platforms and systems
- Represent Daxko as a subject matter expert in our payments products and services
- Stay in compliance with policies and procedures while exceeding performance goals
Qualifications :
What Youll Bring:
- Strong communication skillsyou can explain complex ideas clearly and effectively
- A natural problemsolver who remains calm and empathetic under pressure
- Ability to juggle tasks in a fastpaced highvolume environment
- A collaborative spirit and a proactive mindset
- Meticulous attention to detail
- Comfort with technology and working independently
Required Qualifications:
- Bachelors degree or equivalent professional experience
- 2 years of experience in a customerfacing role
- 1 year working with credit card processing ACH processing banks or fintech companies
- Proficiency with PCbased tools and software
- Experience managing customer escalations and complex financial workflows
Preferred Qualifications:
- 3 years in Customer Service
- 2 years of experience in payments or banking
- Familiarity with First Data Merchant Services
- Deep understanding of risk reserves and compliance within payment processing
Additional Information :
The salary range for this role is $45000 $73400 per year. Where you fall within the compensation range is based on how you demonstrate the attributes and competencies required for the role. We mostly reserve the upper half of our compensation bands for internal growth. In addition to base salary we offer a comprehensive benefits package performancebased incentives and opportunities for growth.
#LIRemote
Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense including thought and perspective age ability nationality ethnicity orientation and gender. The skills perspectives ideas and experiences of all of our team members contribute to the vitality and success of our purpose and values.
We truly care for our team members and this is reflected through our offices and benefits and great perks. These perks are only for our fulltime team members. Some of our favorites include:
Flexible paid time off
Affordable health dental and vision insurance options
Monthly fitness reimbursement
401(k) matching
NewParent Paid Leave
Casual work environments
Remote work
All your information will be kept confidential according to EEO guidelines.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
