Dealer Service Coordinator
Dealer Service Coordinator
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Salary Not Disclosed
1 Vacancy
Job Description
We currently have an excellent opportunity for a organized detailed oriented and customer focused individual to join our team as a Dealer Service Coordinator in our Broomfield CO office.
The Dealer Service Coordinator will develop strong longterm partnerships with our dealers and work closely with our sales team to build brand loyalty and trust resulting in revenue growth. This position keenly interact with retailers at all levels providing bestinclass product knowledge support and follow through. Additionally they will regularly communicate and interact with our internal Sales & Operations teams. This position will ensure a flow of relevant sales and customer information so that the company can meet and exceed our customers needs and our internal company goals.
They should be proficient in order entry order management systems (ERP/CRM) and MS Office Suite particularly Excel. The ideal candidate will be adaptable resourceful and possess strong problemsolving abilities all with a passion for outdoor gear. They must thrive in a fastpaced environment and be capable of prioritizing and managing multiple projects simultaneously.
- Ensure excellent communication with dealer accounts promptly addressing their inquiries proactively meeting retail needs in unforeseen situations and maintaining a professional relationship achieving set communication replies
- Answer and direct incoming company phone calls while accommodating customer needs while keeping the companys best interest in mind.
- Develop positive account relationships and gain an intimate knowledge of customer accounts to ensure that we exceed expectations as relating to any regular operations processes and communication.
- Generate Service Calls to ensure proper handling customer/ retailer issues in a timely and efficient manner.
- Analyze reports to identify and proactively engage with independent retail customers to make a sale and grow the business.
- Oversees open orders tracking fulfillment rates and statuses to facilitate communication and decisionmaking across departments.
- Efficiently manage and vet Point of Purchase orders for retailers ensuring accurate placement through collaboration with Sales teams.
- Timely and accurate processing of sales orders returns and service calls.
- Demonstrates familiarity with Sea to Summits main competitors and their products understanding how and why Sea to Summit differs.
- Demonstrate nimbility by providing crossfunctional support as needed.
- Work in tandem with various departments and maintain a flexible attitude supporting all the work that helps in achieving organizational goals along with other duties as assigned.
Qualifications :
- High School Diploma or GED with 2 years in customer service role/and or inside sales experience
- Flexible and adaptable when facing changing priorities in a fast paced environment
- Ability to manage multiple tasks on a daily basis i.e. (phone calls emails order entry).
- Aptitude for learning understanding and retaining technical product information
- Willingness to share skills and knowledge while effectively giving and receiving feedback
- Possess strong organizational skills and be highly detail oriented with the ability to plan and prioritize tasks
- Possess a friendly and positive attitude
Additional Information :
This is a fulltime officebased position 2 remote work days); located in Broomfield Colorado. This position comes with a comprehensive benefits package which includes health insurance (medical dental vision) retirement match EAPs paid time off community service leave paid holidays wellness stipend gear allowance and some other great perks. The salary range for this role is $55000 $65000.
Sea to Summit is committed to building an inclusive environment for people of all backgrounds and everyone is encouraged to apply. We are an Equal Opportunity Employer and do not discriminate on the basis of race color gender sexual orientation gender identity or expression religion disability national origin protected veteran status age or any other status protected by applicable national federal state or local law.
NOTE: This job posting is not intended to be an exhaustive list of all duties responsibilities or qualification associated with the job.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
