PMO Manager
PMO Manager
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Job Description
PMO Manager
Flexible hybrid working from our Sydney (Bligh Street CBD) or Gold Coast (Surfers Paradise) office or WFH
PMO role leading organisation wide transformation projects in a call centre environment.
Applications closing on 23.05.25
About the Role
We are seeking a dynamic and experienced PMO to join our team and play a key role in driving our company transformation and strategic objectives. Reporting to the PMO Lead this role is responsible for leading and delivering critical projects that align with our business objectives and our support longterm growth and success.
As part of a global organisation you will work closely with our parent company based in Paris. Building strong collaborative relationships with the Global team will be essential to ensure alignment clear communication and the successful of initiatives across regions.
This role requires a proactive solutionsfocused individual who can manage multiple stakeholders influence at all levels and keep projects on track from initiation through to delivery. We are looking for someone who thrives in a fastpaced environment and has a strong project management background in call centre environments.
Leveraging your expertise in project management you will contribute to the companys growth through structured project delivery. Your primary responsibilities will include:
EndtoEnd Project Management of company wide initiatives ensuring they are aligned with the Company strategy and delivered on time within scope and on budget.
Stakeholder Engagement & Communication engaging with internal and external stakeholders and partners ensuring seamless communication and alignment with business objectives.
Risk Management & Mitigation Identifying potential project risks developing mitigation strategies and ensuring continuity of operations throughout the project lifecycle.
Project Governance & Reporting Establish and maintain project governance standards providing regular updates reporting on project status milestones risks and benefits to senior leadership and key stakeholders.
CrossFunctional Collaboration Work closely with teams across departments to ensure dependencies are managed priorities are aligned and resources are effectively allocated.
Change Management Support organisational change by incorporating change management principles into project planning and ensuring successful adoption and business readiness.
Continuous Improvement Identify opportunities to improve project delivery frameworks tools and processes and contribute to the overall maturity and effectiveness of the PMO.
Resource Planning & Management
Coordinate resource allocation and capacity planning ensuring the right skills are available to meet project demands and timelines.
About You
You will be a seasoned Project Manager. To be successful in this role you must:
At least 2 years experience in a PMO role
Experience leading projects for call centres
Advanced knowledge of project management methodologies
Proficiency in project management software
Strong leadership and team management skills
Able to work outside of traditional business hours to liaise with our head office in Paris and other global time zones
It is highly advantageous experience in hospitality or loyalty membership programs as well as previous experience in a global organisation.
Why Us
Enjoy full support with an international brand plus ongoing training and coaching from our supportive managers. Other benefits include
Hospitality Discounts
Flexibility to work your way.
Career development opportunities with a global company
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
