HRSS Coordinator

The HR Shared Services (HRSS) Coordinator is based in Guadalajara Mexico and will play a crucial role in supporting our global HR operations. This role will be responsible for handling a variety of HRrelated administrative and transactional tasks such as benefits and compensation administration document preparation and HR data processing. This role will act as a key point of contact between employees and HR ensuring that HR services are delivered efficiently and effectively addressing employee inquiries data management and HR service delivery while also contributing to the continuous improvement of HR processes.

Job Purpose

The HR Shared Services (HRSS) Coordinator is based in Guadalajara Mexico and will play a crucial role in supporting our global HR operations. This role will be responsible for handling a variety of HRrelated administrative and transactional tasks such as benefits and compensation administration document preparation and HR data processing. This role will act as a key point of contact between employees and HR ensuring that HR services are delivered efficiently and effectively addressing employee inquiries data management and HR service delivery while also contributing to the continuous improvement of HR processes.

Key Responsibilities

• Serve as the primary point of contact for HRrelated inquiries from employees across the organization providing timely and accurate responses and escalating complex or unresolved issues to the appropriate HR teams.
• Maintain and update employee records in Workday processing changes related to promotions transfers terminations job and personal data changes and ensuring data accuracy and integrity.
• Assist in the administration of employee lifecycle processes including onboarding offboarding and employee transfers and other HR administrative tasks such as benefits enrollments invoice reconciliation data entry & review forms and document management and file maintenance ensuring accuracy and confidentiality of employee records.
• Assist with maintaining and updating the Workday Learning Management System (LMS) including enrolling employees in courses tracking completion statuses generating reports and ensuring accurate data entry within the system.
• Support the organizations recruitment activities by reviewing candidate immigration details initiating background checks preparing and reviewing necessary documentation verifying new hire data in Workday and confirming referral bonuses to facilitate seamless recruitment operations.
• Contribute to the maintenance and updating of Knowledge Articles providing feedback and suggestions for improving existing material based on employee interactions and survey replies.

Identify opportunities to streamline HR processes and enhance service delivery and participate in HR projects and initiatives aimed at improving operational efficiency and employee experience.

Qualifications

Education:

• Bachelors degree in Human Resources Business Administration or a related field.

Experience:

• 23 years of experience in HR preferably in an HR Operations or Shared Services environment working with HRIS systems (preferably Workday) and service desk platforms (preferably ServiceNow).
• Functional knowledge of HR including employment federal state and local laws.

Skills and Competencies:

• Strong Customer Service Focus for both internal & external customers with a focus on employee satisfaction and strong communication skills both written and verbal.
• Capable of working effectively in international teams operating effectively within a matrix organization and with multidisciplinary groups and being an excellent team player with strong interpersonal skills contributing to building team spirit.
• Proactive selfmotivated enthusiastic goal and resultsoriented.
• Proficient in HR systems and tools such as Workday ServiceNow and MS Office Suite.
• Excellent problemsolving skills and attention to detail.
• Ability to handle sensitive and confidential information with discretion.

Language Requirements:

• English
• Spanish

Additional Requirements:

• Flexibility to work across different time zones and with global teams.
• Familiarity with US Canada Mexico China and Poland labor laws and regulations is a plus.

Working Conditions

• This role is based in our Guadalajara Mexico office.
• Occasional travel may be required to other regional offices.
• The HR Operations team operates in two shifts between 06:0014:00 and 14:0022:00.

Fuel Your Purpose

As a global team of inventors engineers and problem solvers we are expanding the possibilities of data that fuel human advancement. We seek team members who embrace our teamfirst culture of openness agility partnership and excellence. Join usand fuel your purpose by shaping the future of what data can do.

Equal Employment Opportunity Statement

We value diversity in our workforce as well as in the workforce of our business partners. We provide equal employment opportunity for all applicants and employees. We do not discriminate on the basis of race color religion religious creed sex national origin ancestry age physical or mental disability medical condition genetic information military and veteran status marital status pregnancy gender gender expression gender identity sexual orientation or any other characteristic protected by local law regulation or ordinance.

Disclaimer

The above job description is not exhaustive and may be subject to change.

Additional Information :

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Remote Work :

No

Employment Type :

Fulltime