Provider Manager mdd Workplace Backend Services - REF79854M
Provider Manager mdd Workplace Backend Services - REF79854M
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Job Description
The Workplace Backend Service Provider Manager role within the Tires IT Infrastructure Organization focusing on ensuring highquality performance from service providers. This position involves managing relationships and contracts with external vendors evaluating their performance and ensuring services align with business needs. Expertise in tools and applications used in Client Backend Infrastructure is crucial for this.
Key Responsibilities
- Manage and monitor the performance of service providers to ensure SLAs and KPIs are met.
- Build and maintain strong relationships with external vendors to ensure effective collaboration.
- Conduct regular performance reviews and audits of service providers.
- Identify and implement opportunities for improvement in the services provided.
- Coordinate and escalate issues and incidents involving service providers.
- Collaborate with internal teams to ensure services meet business requirements.
- Prepare and present reports on service provider performance to management.
- Ensure the effective operations of Workplace Backend applications and services.
Qualifications :
- Academic degree in computer science or business administration
- Several years of experience in managing IT service providers preferably in the Workplace Backend Service area.
- Strong communication and negotiation skills.
- Experience in contract and SLA management.
- Ability to analyze complex problems and develop effective solutions.
- Proficiency in Windows operating systems Resource Directory System Protection tools and Identity and Access Management.
- Ability to work collaboratively with crossfunctional teams.
- Excellent organizational and time management skills.
- Strong customer service orientation
- Knowledge of ITIL or other IT service management frameworks is a plus.
Applications from severely handicapped people are welcome.
Additional Information :
Being part of a global IT team of thousands of colleagues working on various innovations and tasks there is always an opportunity to grow and move into different directions within our corporation.
On top of that you can expect the following benefits:
- Individual development planning based on your personal needs and targets (e. g. mentoring trainings or global internal Software Academy)
- Work from home up to 2 days a week (unless workshops etc. require physical presence)
- Option to work from other EU countries up to 40 days per year
- Agile and collaborative workstyle
- Opportunity to make a difference
- Employee discounts
- An international team across 4 locations in a globally active organization
- Company and tariff pension plan
- Health insurance
- Assistance with childcare
- Relocation package offered if needed
- Canteen onsite
- Onsite physicians
- Sabbatical option
If this sounds like a perfect match for you and if you want to become the next supporter of our core values Trust For One Another Passion to Win and Freedom to Act we are looking forward receiving your application.
Network with our Recruiter Torben Schilke.
Diversity Inclusion & Belonging are important to us and make our company strong and successful. We offer equal opportunities to everyone regardless of age gender nationality cultural background disability religion ideology or sexual orientation.
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Ready to drive with Continental Take the first step and fill in the online application.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
