Sales Operations II Billing Support Team

Amazon Web Services (AWS) is the leading cloud provider offering virtualized infrastructure storage networking messaging analytics and other web computing services to customers all over the world. We are seeking a Sales Operational analyst to join our team and ensure the accuracy and integrity of our billing systems with a focus on end to end billing. This customerobsessed role requires meticulous attention to detail in data entry thorough auditing UI testing reconciliation management and maintenance of precise tracking systems. The ideal candidate will excel at deep diving into complex data sets identifying discrepancies and improving data quality. They must be adept at interpreting contracts and collaborating with crossfunctional teams including business contracts engineering finance and project managers. This position is crucial in maintaining the reliability of our billing systems and upholding our commitment to providing government customers with an accurate compliant billing experience. The successful candidate will directly contribute to enhancing overall customer satisfaction through their expertise in private pricing and data quality management.

AWS operates a globally distributed environment at massive levels of scale offering over 200 fully featured services to millions of active customers around the worldincluding the fastestgrowing startups largest enterprises and leading government agenciesto power their infrastructure.

AWS Monetization is the incubator and enabler for business innovation and speed. We support 300 services from EC2 to ProServ 100 billion in revenue per year (and growing) and over 4 quadrillion transactions a month globally. In addition we are continuously developing cuttingedge technologies to accommodate AWSs rapid growth. Our team is innovating the complex systems that currently sit on a suite of streamlined solutions that allow us to communicate and offer products to our customers to enhance their experience. As we scale our services we continue to expand our presence globally to support the AWS Commerce Platform.


Key job responsibilities
*Candidate must be a UK citizen
*Oversee contract operations including contract ingestion Private Rate Card (PRC) creation and handling escalations to ensure seamless contract lifecycle management
*Ensure accuracy and integrity of billing systems specifically in contracts
*Manage endtoend billing processes ensuring accurate documents timely payments and resolution of billing inquiries.*
* Conduct audits of pricing data and billing systems and identify discrepancies and work through any anomalies.
* Manage reconciliations between contract terms and implemented pricing
* Maintain accurate tracking systems for private pricing agreements
* Develop and maintain documentation for private pricing processes and procedures
* Provide regular reports on private pricing accuracy and system performance
* Participate in process improvement initiatives to streamline private pricing workflows

About the team
AWS Monetizations vision is to delight AWS customers by delivering accurate ondemand and easy to use billing. Our work includes operational review of deals ingestion of billing terms to generate and publish invoices. We serve all AWS customers and issue billing artifacts $95 billion/year across 239 AWS services. Our vision is to deliver accurate bills fast and improve customer satisfaction by 50. We aim to transform the AWS billing process by reducing manual touches via automation and create a Single Source of Truth data pipeline. We have several AWS/Steam level initiatives to improve billing timeliness billing accuracy and automation.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Utility Computing (UC)
AWS Utility Computing (UC) provides product innovations from foundational services such as Amazons Simple Storage Service (S3 and Amazon Elastic Compute Cloud (EC2 to consistently released new product innovations that continue to set AWSs services and features apart in the industry. As a member of the UC organization youll support the development and management of Compute Database Storage Internet of Things (IoT) Platform and Productivity Apps services in AWS including support for customers who require specialized security solutions for their cloud services.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.
Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

5 years of Microsoft Excel experience
Bachelors degree in Business Administration Finance Economics Computer Science Engineering or related field
Experience with sales CRM tools such as Salesforce or similar software
Experience defining refining and implementing sales processes procedures and policies or equivalent

5 years of finance business management and sales operations experience
Experience working within a highgrowth technology company

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $79300/year in our lowest geographic market up to $169500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.