Cocktail Server
Cocktail Server
Posted on :
23-04-2025
Employer Active
1 Vacancy
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Job Description
Provide beverage service in a friendly courteous and timely manner resulting in guest satisfaction.
Role and Responsibilities: (Includes but is not limited to the following)
- Check and maintain proper set up and cleanliness of service station before during and after shift.
- Maintain cleanliness of guest areas at all times including removing empty glasses/bottles and cleaning ashtrays.
- Greet guests in a friendly and courteous manner and explain all special promotions.
- Take orders reciting selection of all call and premium brand as requested; requires memorization of all available drinks.
- Input orders into point of sale system to inform bartender an order was made.
- Replenish beverages as requested frequently checking back with guest to inquire about satisfaction.
- In beverage outlets present the guest with the check promptly thanking them and inviting them to return.
- Respond to guest inquiries.
- Provide guest satisfaction through assistance direction and information within Hotel guidelines.
Qualifications :
(Knowledge skills and abilities)
- Ability to remember recite and promote the variety of beverage items/hotel services.
- Ability to read write speak and understand the English language and utilize math skills for guest checks.
- Ability to effectively deal with internal/external customers some of whom will require high levels of patience tact and diplomacy to defuse anger collect accurate information and solve customer concerns within Hotel guidelines.
- Ability to read write speak and understand the English language in order to provide guest service/satisfaction and communicate with other employees.
- Ability to read write speak and understand the English language to comprehend and follow written and/or verbal instructions from management guest and other employees.
- Communicate with supervisor throughout the shift.
- Basic mathematical skills necessary to operate a cash register receive cash from guests make change total guest checks count total bank prepare cash drops total all other charges and understand portion sizes.
- Ability to read write speak and understand the English language in case of emergency situations and to read safety and/or caution notices.
- Ability to remain alert throughout the duration of the shift and remain calm during emergency situations.
- Ability to deal with a number of problems requiring initiative and good judgement.
- Ability to read write speak and understand the English language clearly to ascertain and document important information to follow written and/or verbal instructions and to provide clear direction/guidance.
- Ability to organize/prioritize work work with minimal supervision and multiple interruptions.
- Ability to read write speak and understand the English language to complete job requirements and communicate with other employees.
- Listen and respond to guest inquiries using a positive clear speaking voice answer questions and offer assistance giving accurate information.
- Social skills as demonstrated by the ability to listen and respond to employee or management concerns/inquiries using a positive clear speaking voice answering questions and/or offering assistance giving accurate information regarding plans policy or procedures.
- Ability to read write speak and understand the English language to comprehend product labeling instructions to enable the safe application of products and processes.
- Check station before during and after shift for proper setup and cleanliness.
- Respond to guest inquiries. Provide guest satisfaction through assistance direction and information within hotel guidelines.
- Good working knowledge of accepted standards of sanitation.
- Ability to maintain attendance in conformance with standards.
- Ability to maintain a neat clean and wellgroomed appearance.
Additional Information :
Sufficient manual dexterity of hand to operate equipment/supplies including charge card machine trays glassware note pad and ash trays.
Ability to grasp bend lift and/or carry on a tray weighing a maximum of 30 lbs. on a continuous schedule.
Remote Work :
No
Employment Type :
Parttime
Employment Type
Part-time
Key Skills
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