Senior Functional FO SCM Consultant
Senior Functional FO SCM Consultant
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Job Description
The Lifetime Services team provides postimplementation support to our Microsoft Dynamics 365 Finance & Operations customers. We aim to be among the best in the industry delivering fullscope support proactive maintenance and continuous improvement to our customers.
Key responsibilities:
- Be the customers primary point of contact for productrelated issues and build and maintain a relationship with the customer over email or phone/conference calls.
- Resolve customer questions and inquiries by identifying problems researching answers collaborating with vendors/other team members and delivering solutions to problems or creating appropriate workarounds.
- Provide endtoend complex application support for issues logged in the ticketing system.
- Analyse customer requirements and design software solutions based on Microsoft Dynamics 365 for Supply Chain.
- Perform FIT/GAP analysis and creation of business process models.
- Advise customer on solution capabilities during project implementation and help minimise gaps between standard product and customers business processes with creative configuration.
- Prepare Business Process Discovery Documents and functional specification for additionally required customisations.
- Configure Microsoft Dynamics 365 for Operations/ Dynamics AX Trade and Logistics Inventory Supply Chain modules
- Prepare User Manuals and deliver Training to assist in acceptance tests golive support.
Qualifications :
Successful candidates will typically have:
- Fluency in English language secondary language such as German highly advantageous
- Functional knowledge of Microsoft Dynamics 365 Finance & Operations (previously known as AX) experience of D365 Retail (including POS) highly advantageous
- Demonstrable knowledge of Supply Chain Management or Relevant University Degree
- Demonstrable experience working in a client facing role
- Strong working knowledge of business & customer application support processes
- A logical approach to problem solving
- Excellent communication and documentation skills
Additional Information :
We offer:
- Competitive salary and annual bonus
- Additional Health Insurance
- Monthly Food Vouchers
- Multisport Card
- Additional Holidays
- Specialised Training
- Flexible working hours / Hybrid model (mix of office and home office days based on project assignments)
- Modern Office with excellent access to transport
- Drinks & Fruit Office Supply
- Professional & Friendly work environment
- Company events and Team Building
- Excellent WorkLife balance
- Opportunity to grow your career and work with international teams
Role is based in Sofia Bulgaria.
In applying for a role with Hitachi Solutions Europe Limited and/or its affiliates (Hitachi) you consent to Hitachi collecting and storing your personal information (including your name job title and email address) in relation to this role and any others that may be suitable in the future. For more information please refer to our Privacy
Policy located at of scams
Our recruiting team may communicate with candidates via our @ domain email address and/or via our SmartRecruiters (Applicant Tracking System) domain email address regarding your application and interview requests.
All offers will originate from our @ domain email address. If you receive an offer or information from someone purporting to be an employee of Hitachi Solutions from any other domain it may not be legitimate.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
