Senior Cyber Security Specialist
Senior Cyber Security Specialist
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Job Description
Your career :
This role offers tremendous potential for growth not just technically but also in terms of leadership communication and organizational visibility. If youre passionate about cybersecurity incident response and technical support it provides a solid foundation for roles in management strategy or becoming a subject matter expert with international recognition.
Your Impact :
- Provide Technical Support to customers & partners by phone email and in person
- Work directly with ETAC GSRT ISR PanAV DevOps and Software Engineering to get customer problems resolved
- Have thorough understanding of the Software release and bug cycles
- Able to isolate root cause for product defects and Reproduce customer issues in the lab
- Work on complex issues where analysis of situations or data requires an indepth evaluation of variable factors exercises judgment in selecting methods techniques and evaluation criteria for obtaining results.
- Networks with key contacts outside own area of expertise regularly participate in technical discussions with crossfunctional teams
- Publish technical support bulletins provide technical content reviews for Knowledge Base and contribute to customerfacing forums and other technical documentation.
- Assume technical escalation responsibility for the following threatrelated issues:
- Respond to Wildfire verdict and PanAV issues.
- Internet Security Research Team issues (PANDB IP Block List Suspicious DNS)
- Platform related bugs
- Escalations driven by case age
- Sales Escalations (HOT/AtRisk/Political in nature)
- Breach or Incident responserelated escalations.
- Able to conduct multivendor troubleshooting
- Develop into Threat Subject Matter Expert
- Has visibility across the entire organization; leadership is recognized across the organization.
- Assist in developing and documenting threatspecific escalation processes.
- Perform due diligence concerning Malware or Exploit analysis
- Develop and deliver threatspecific training materials to the TAC organization.
- Take part in the Follow the Sun oncall shift rotation on weekends and public holidays if required.
- Monitor Threat Queue
- Provide General Threat Consultation to other team members.
- Threat Lab Support Development and Replication assistance
- Technical Case Audits Identify educational opportunities
- Active call assistance
Qualifications :
Your Experience
- 5 years of relevant experience in cybersecurity
- Strong communication skills with ability to effectively convey complex technical issues to all stakeholders
- Indepth understanding of networking concepts and security protocols (e.g. IPSEC SSLVPN NAT GRE)
- Experience with multivendor networking devices and security platforms
- Ability to independently debug complex and unique threat prevention issues
- Experience with Incident Response models is a plus
- Bachelors degree in Computer Science Information Technology or related field; Masters degree preferred
- Professional certifications such as CISSP CEH or GIAC Security Expert (GSE)
- Proficiency in scripting languages (e.g. Python PowerShell) for automation and threat analysis
- Handson experience with SIEM tools intrusion detection/prevention systems and endpoint security solutions
- Knowledge of compliance frameworks (e.g. NIST ISO 27001 HIPAA) and their application in cybersecurity
- Demonstrated ability to lead and mentor junior team members
- Experience with cloud security principles and technologies (AWS Azure or GCP)
- Strong analytical and problemsolving skills with attention to detail
- Ability to work in a fastpaced environment and manage multiple priorities effectively
- Excellent documentation skills for creating technical reports and presentations
Additional Information :
The Team
Our technical support team is critical to our success and mission. As part of this team you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesnt stop once they sign it evolves. As threats and technology change we stay in step to accomplish our mission.
Youll be involved in implementing new products transitioning from old products to new and will fix integrations and critical issues as they are raised in fact youll seek them out to ensure our clients are safely supported. We fix and identify technical problems with a pointed focus of providing the best customer support in the industry.
Our Commitment
Were problem solvers that take risks and challenge cybersecuritys status quo. Its simple: we cant accomplish our mission without diverse teams innovating together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Covid19 Vaccination Information for Palo Alto Networks Jobs
- Vaccine requirements and disclosure obligations vary by country.
- Unless applicable law requires otherwise you must be vaccinated for COVID or qualify for a reasonable accommodation if:
- The job requires accessing a company worksite
- The job requires inperson customer contact and the customer has implemented such requirements
- You choose to access a Palo Alto Networks worksite
- If you have questions about the vaccine requirements of this particular position based on your location or job requirements please inquire with the recruiter.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
