Supv Safety Services

DUTIES & RESPONSIBILITIES:

• Lead the daily operations of the services group interfacing regularly with sales customers service providers and other key stakeholders.

• Ownership of the complete project lifecycle including qualifying opportunities technical quoting project resourcing scheduling and fulfillment working with both internal technicians and external service providers  

• Develop project plans and monitor to ensure projects are completed on scope on time on cost on budget and to the appropriate quality specifications.  

• Answer services inquiries promptly professionally and knowledgeably on the phone and through email.

• Oversee the customer onboarding process in order to complete preproject logistics and ensure customer expectations are aligned with project scope and deliverables.

• Ensure project documentation invoices and customer order closure are completed in a timely manner.

• Measure service providers on communication customer satisfaction ontime performance adherence to cost targets and other KPIs.  Drive corrective action as appropriate.

• Manage service provider partner relationships through regular communication and periodic business reviews.  Identify and evaluate new partnership opportunities as required to support business growth.

• Work closely with Sales Marketing and Customer Service to define best practices and processes for resolving and responding to customer issues and new business opportunities.

• Drive continuous improvement efforts to reduce work content and cost.  Assist in the development of strategies for improving serviceability.

• Participate in new product/service R&D initiatives as needed.

• Develop track and periodically report on key performance indicators (KPIs) related to Master Lock safety services measuring gaps to performance goals and formulating corrective actions to address those gaps.

VALUES:

• Demonstrates INTEGRITY

• WORKS AS A TEAM

• Takes OWNERSHIP

• ACTION biased

• Fosters a WINNING spirit

KEY COMPETENCIES:

• Collaborate:  Build partnerships and work collaboratively with others to meet shared objectives

• Communicate Effectively:  Develop and deliver multimode communications that convey a clear understanding of the unique needs of different audiences.

• Instill Trust:  Gain the confidence and trust of others through honest integrity and authenticity.

• Customer Focus:  Build strong customer relationships and deliver customercentric solutions.

• Decision Quality:  Make good and timely decisions that keep the organization moving forward.

• Plans and Aligns:  Plan and prioritize work to meet commitments aligned with organizational goals.

• Ensures Accountability:  Holding self and others accountable to meet commitments.

• Manages Conflict:  Handles conflict situations effectively with a minimum of noise

• Organizational Savvy:  Maneuver comfortably through complex policy process & peoplerelated organizational dynamics

• Action Oriented:  Take on new opportunities and tough challenges with a sense of urgency high energy and enthusiasm.

Qualifications :

QUALIFICATIONS:

• Minimum of an Associates degree and 5 years of relevant experience; Bachelors degree preferred.

• 5 yrs. of experience overseeing customercentric business processes.

• 5 yrs. of overseeing the planning and of technical projects utilizing internal resources and outside service providers.   Ability to oversee multiple concurrent customer engagements.

• Experience leading others either directly or indirectly.

• Exceptional project coordination reporting and problem resolution experience.

• Excellent verbal interpersonal and written communication skills with ability to interact with service provider contacts and customer contacts.

• Demonstrated ability to assess internal/external customer situations & responds in a professional manner.

• Selfmotivated individual who works independently within guidelines

• Demonstrated ability to develop effective business processes and proactively drive continuous improvement actions.

• Ability to synthesize data related to business performance and build and execute action plans to close any gaps.

• Competency with Microsoft office software Word Excel Outlook.

Additional Information :

Company Description:

Fortune Brands Innovations Inc. is an industryleading innovation company focused on creating smarter safer and more beautiful homes and improving lives. Our driving purpose is that we elevate every life by transforming spaces into havens. We believe our work and our brands can have incredibly positive impacts for not just our business and shareholders but for people and the planet too. When you join Fortune Brands you become part of a highperforming team who are empowered to think big learn fast and make bold decisions. We support an inclusive and diverse culture where everyone is encouraged and empowered to be their authentic selves and where our differences and unique perspectives are a key strength. Explore life at Fortune Brands here

Additional Information:

Fortune Brands believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is Hiring Pay Range: $70000 USD $110000 USD. Please note that actual salaries may vary within the range or be above or below the range based on factors including but not limited to education training experience professional achievement business need and location. In addition to base salary employees will participate in either an annual bonus plan based on company and individual performance or a rolebased sales incentive plan.

At Fortune Brands we support the overall health and wellness of our associates by offering comprehensive competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates unique needs. This includes robust health plans a marketleading 401(k) program with a company contribution product discounts flexible time off benefits (including halfday summer Fridays per policy) inclusive fertility / adoption benefits and more. We offer numerous Employee Resource Groups to support inclusivity and our associates feeling of belonging at work.

Fortune Brands is a brand innovation and channel leader focused on exciting supercharged categories in the home products security and commercial building markets. Our portfolio of brands includes Moen House of Rohl Aqualisa SpringWell ThermaTru Larson Fiberon Master Lock SentrySafe and Yale residential.

Fortune Brands is headquartered in Deerfield Illinois and trades on the NYSE as FBIN

Equal Employment Opportunity:

FBIN is an equal employment opportunity employer and does not discriminate against any applicant based on race color religion sex gender identity or expression national origin ancestry age disability marital status protected veteran status sexual orientation genetic history or information or any other legally protected characteristic.

Reasonable Accommodations:

FBIN is committed to working with and providing reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application or interview process please contact us at and let us know the nature of your request along with your contact information. Resumes submitted to this email address will not be responded to.

To protect yourself from fraudulent job postings or recruitment scams please note that FBIN job postings are exclusively hosted on our careers page at Work :

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