Inns Operations Support Manager
Inns Operations Support Manager
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Job Description
Were not just in the business of running Inns were in the business of creating places people love. Characterful Inns warm welcomes great food proper drinks and unforgettable stays. As we grow were putting a smart peoplefriendly operating framework in place to help our teams deliver incredible guest experiences day in day out. Now were looking for a handson peoplefocused Operations Support Manager to help bring it to life.
About the Role:
This isnt a sitbehindadesk kind of job. Youll be out in our Inns sidebyside with our managers and teams rolling up your sleeves and making sure everything we do makes sense for the people delivering it and the guests experiencing it.
Youll be the link between our operations team and the Inns making sure new processes standards and tools arent just dropped in from above but properly understood embraced and made to work in real life. And always with the guest experience front and centre.
What Youll Be Doing:
- Rolling out our new operating framework in a way thats clear practical and adds value to the guest experience
- Working shouldertoshoulder with our Inn managers and teams coaching guiding and jumping in where needed
- Creating easytouse resources checklists and guides that help our teams smash it every day
- Running fun engaging training sessions workshops and onetoone support.
- Acting as the goto problem solver sounding board and champion for operational best practice
- Spotting opportunities to improve how we work and feeding them back into the business
- Making sure everything we do helps our people deliver consistently brilliant memorable guest experiences
- Collaborating with other teams (like Food People and Marketing) to keep everything joined up and working well
- Be the gatekeeper of the framework tweaking and evolving as we grow and learn
What Were Looking For:
- A solid background in operations preferably with General Manager experience Inns pubs restaurants or hotels
- A proven track record in training will be vital for the success of this role with a passion in creating and delivering innovative training
- Someone handson peoplefirst and buzzing with positive energy
- A natural coach and relationship builder able to engage and influence in a downtoearth approachable way and can take people on the journey
- Organised proactive and brilliant at making complicated things feel simple
- A sharp eye for what good looks like and the confidence to challenge when somethings not right
- Always thinking guestfirst and passionate about creating amazing experiences
- Happy to travel across our Inns meet new people and get stuck into the daytoday
- Time to time take the reigns of a business if needed to help us put things right
What Youll Get:
- A competitive salary and benefits package
- Company Car / Phone / Laptop
- The chance to shape and improve how our Inns run
- A varied peoplefocused neverdull role with loads of opportunity
- A welcoming supportive team culture where your voice matters
- Regular socials gettogethers and plenty of memorable moments in some cracking Inns
Ready to roll up your sleeves make your mark and help shape the future of our amazing Inns. What are you Thwaiting for
Required Experience:
Manager
Employment Type
Full-Time
